Feedback Management APIs

The Feedback Management APIs provide near real-time access to survey data collected in CXone. They enable administrators and developers to search, retrieve, and export survey responses, invitation records, and survey metadata for integration with internal CXone components and external systems such as reporting, analytics, and business intelligence tools.

The Feedback Management APIs are available for CXone customers with Feedback Management (survey) capabilities enabled.

Authentication

All endpoints require OAuth 2.0 bearer token authentication via the Authorization header. Role-based access control applies; the calling application must be authorized to access survey data. See the Getting Started tutorial for information on how to obtain an API Authentication Token.

General Requirements

• Licenses and Prerequisites: CXone Feedback Management must be enabled; surveys must already exist and be published; data is only available for surveys and invitations created in CXone.
• Technical Requirements: HTTPS required; JSON for requests and responses; rate limiting and export limits apply.