AgentAssistProcessorService | nice-cxone-acd-agent-apps

Agent Assist Processor Service

Hierarchy

AgentAssistProcessorService

Index

Constructors

constructor

Properties

Methods

Constructors

constructor

new AgentAssistProcessorService(): AgentAssistProcessorService

Returns AgentAssistProcessorService

Properties

Private knowledgeArticleSuggestions

knowledgeArticleSuggestions: KnowledgeArticlesForContactId[] = []

onKnowledgeArticleSuggestionsReceived

onKnowledgeArticleSuggestionsReceived: BehaviorSubject<KnowledgeArticlesForContactId[]> = ...

onKnowledgeArticleSuggestionsReceivedForContactId

onKnowledgeArticleSuggestionsReceivedForContactId: Subject<KnowledgeArticlesForContactId> = ...

onRtigStateUpdatePayload

onRtigStateUpdatePayload: BehaviorSubject<any> = ...

onSmartRepliesReceivedForContactId

onSmartRepliesReceivedForContactId: Subject<KnowledgeArticlesForContactId> = ...

Methods

clearAgentAssistStoreFromIndexDb

clearAgentAssistStoreFromIndexDb(): Promise<void>

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:323
Used to remove getnext data from indexdb
example
```
agentAssistProcessorService.clearAgentAssistStoreFromIndexDb();
```
Returns Promise<void>

getAgentAssistGetNextForContactIdFromIndexDb

getAgentAssistGetNextForContactIdFromIndexDb(contactId: string): Promise<AgentAssistWSRequest[]>

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:310
Used to get GetNext event data from indexdb for a contact Id
example
```
agentAssistProcessorService.getAgentAssistGetNextForContactIdFromIndexDb(contactId);
```
Parameters
- contactId: string
Returns Promise<AgentAssistWSRequest[]>

getAllAgentAssistGetNextFromIndexDb

getAllAgentAssistGetNextFromIndexDb(): Promise<AgentAssistWSRequest[]>

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:296
Used to get GetNext event data from indexdb
example
```
agentAssistProcessorService.getAllAgentAssistGetNextFromIndexDb();
```
Returns Promise<AgentAssistWSRequest[]>

getValuesByKeyPattern

getValuesByKeyPattern(storeName: IndexDBStoreNames, searchText: string): Promise<any[]>

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:352
Used to get Index DB entries matching the key pattern in searchText
example
```
const values = await this.getValuesByKeyPattern(storeName, searchText);
```
Parameters
- storeName: IndexDBStoreNames
  
  name of the index DB store
- searchText: string
  
  text pattern to search in the Keys
Returns Promise<any[]>

processCCAIWebSocketMessages

processCCAIWebSocketMessages(resp: any, newMessage: IKnowledgeAssistMessage): void

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:100
Pre-Process CCAI WebSocket Messages to filter before saving to state
example
```
this.processCCAIWebSocketMessages(resp, newMessage);
```
Parameters
- resp: any
  
  The CCAI websocket response
- newMessage: IKnowledgeAssistMessage
  
  The new message for web socket
Returns void

processRTIGWebSocketMessages

processRTIGWebSocketMessages(wsMsgRespBody: any): void

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:235
Pre-Process RTIG WebSocket Messages to filter before saving to state
example
```
this.processRTIGWebSocketMessages(wsMsgRespBody);
```
Parameters
- wsMsgRespBody: any
  
  The RTIG websocket message response
Returns void

Private reduceDuplicateSuggestion

reduceDuplicateSuggestion(existingSuggestions: KnowledgeArticleSuggestion[], newArticles: KnowledgeArticle[]): KnowledgeArticleSuggestion

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:42
Reduce duplication in Knowledge Article Suggestions
example
```
const newArticles = this.reduceDuplicateSuggestion(existingSuggestions, newArticles);
```
Parameters
- existingSuggestions: KnowledgeArticleSuggestion[]
  
  existing KnowledgeArticleSuggestions Array
- newArticles: KnowledgeArticle[]
  
  : new KnowledgeArticles Array
Returns KnowledgeArticleSuggestion

removeAgentAssistGetNextForContactIdFromIndexDb

removeAgentAssistGetNextForContactIdFromIndexDb(contactId: string): Promise<void>

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:339
Used to remove getnext data from indexdb for a contact Id
example
```
agentAssistProcessorService.removeAgentAssistGetNextForContactIdFromIndexDb();
```
Parameters
- contactId: string
Returns Promise<void>

removeEntriesByKeyPattern

removeEntriesByKeyPattern(storeName: IndexDBStoreNames, searchText: string): Promise<void>

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:385
Used to remove Index DB entries matching the key pattern in searchText
example
```
await this.removeEntriesByKeyPattern(storeName, searchText);
```
Parameters
- storeName: IndexDBStoreNames
  
  name of the index DB store
- searchText: string
  
  text pattern to search in the Keys
Returns Promise<void>

removeInMemoryDataForContactId

removeInMemoryDataForContactId(contactId: string): void

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:268
Remove any In Memory data for a contact Id
example
```
this.removeInMemoryDataForContactId(contactId);
```
Parameters
- contactId: string
  
  contact Id
Returns void

setAgentAssistGetNextInIndexDb

setAgentAssistGetNextInIndexDb(newGetNextData: AgentAssistWSRequest): Promise<void>

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:281
Used to put agent assist getnext data into indexdb for a contact Id
example
```
agentAssistProcessorService.setAgentAssistGetNextInIndexDb();
```
Parameters
- newGetNextData: AgentAssistWSRequest
Returns Promise<void>

Private validateArticle

validateArticle(article: KnowledgeArticle): boolean

- Defined in agent-sdk/src/lib/agent-assist/agent-assist-processor-service.ts:87
validate a knowledge article
example
```
bool isValid = this.validateArticle(article);
```
Parameters
- article: KnowledgeArticle
  
  KnowledgeArticle
Returns boolean

Hierarchy

Index

Constructors

Properties

Methods

Constructors

constructor

Returns AgentAssistProcessorService

Properties

Private knowledgeArticleSuggestions

onKnowledgeArticleSuggestionsReceived

onKnowledgeArticleSuggestionsReceivedForContactId

onRtigStateUpdatePayload

onSmartRepliesReceivedForContactId

Methods

clearAgentAssistStoreFromIndexDb

Returns Promise<void>

getAgentAssistGetNextForContactIdFromIndexDb

Parameters

contactId: string

Returns Promise<AgentAssistWSRequest[]>

getAllAgentAssistGetNextFromIndexDb

Returns Promise<AgentAssistWSRequest[]>

getValuesByKeyPattern

Parameters

storeName: IndexDBStoreNames

searchText: string

Returns Promise<any[]>

processCCAIWebSocketMessages

Parameters

resp: any

newMessage: IKnowledgeAssistMessage

Returns void

processRTIGWebSocketMessages

Parameters

wsMsgRespBody: any

Returns void

Private reduceDuplicateSuggestion

Parameters

existingSuggestions: KnowledgeArticleSuggestion[]

newArticles: KnowledgeArticle[]

Returns KnowledgeArticleSuggestion

removeAgentAssistGetNextForContactIdFromIndexDb

Parameters

contactId: string

Returns Promise<void>

removeEntriesByKeyPattern

Parameters

storeName: IndexDBStoreNames

searchText: string

Returns Promise<void>

removeInMemoryDataForContactId

Parameters

contactId: string

Returns void

setAgentAssistGetNextInIndexDb

Parameters

newGetNextData: AgentAssistWSRequest

Returns Promise<void>

Private validateArticle

Parameters

article: KnowledgeArticle

Returns boolean