CXoneDirectoryProvider | nice-cxone-acd-agent-apps

Directory Provider Class

Hierarchy

CXoneDirectoryProvider

Index

Constructors

constructor

Methods

Constructors

constructor

new CXoneDirectoryProvider(): CXoneDirectoryProvider

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:126
Create a directory provider.

example
-- Const provider = new CXoneDirectoryProvider();

Returns CXoneDirectoryProvider

Properties

Private acdSession

acdSession: ACDSessionManager = ACDSessionManager.instance

Private baseUri

baseUri: string = ''

Private currentEntities

currentEntities: DirectoryEntities[]

Private directoryAdapter

directoryAdapter: CXoneDirectoryAdapter = ...

Private directoryBase

directoryBase: CXoneDirectory = ...

Private entity

entity: DirectoryEntities[] = []

Private entityCounts

entityCounts: { addressBookList: number; agentList: number; skillList: number; teamList: number; totalAddressBookCount: number; totalAgentCount: number; totalSkillCount: number; totalTeamCount: number } = ...

Type declaration

addressBookList: number
agentList: number
skillList: number
teamList: number
totalAddressBookCount: number
totalAgentCount: number
totalSkillCount: number
totalTeamCount: number

Private entityPollingFlag

entityPollingFlag: { SkillActivity: boolean; addressBookList: boolean; agentList: boolean; skillList: boolean; teamList: boolean } = ...

Type declaration

SkillActivity: boolean
addressBookList: boolean
agentList: boolean
skillList: boolean
teamList: boolean

Private favoriteAddressBookList

favoriteAddressBookList: AddressBooksEntries[] = []

Private favoriteSkillList

favoriteSkillList: SkillEvent[] = []

Private favoriteTeamList

favoriteTeamList: Team[] = []

Private favroiteAgentList

favroiteAgentList: AgentStateResponse[] = []

Private isFreshRequest

isFreshRequest: boolean = false

Private lastAddressBookEntriesArray

lastAddressBookEntriesArray: { addressBookEntryId: number; addressBookId: number; firstName: string; lastName: string }[] = []

Private lastAddressBookSearchEntriesMap

lastAddressBookSearchEntriesMap: Map<number, number> = ...

Private limit

limit: number = -1

Private logger

logger: Logger = ...

Private mediaType

mediaType: number = undefined

Private offset

offset: number = -1

Private pollingOptions

pollingOptions: PollingOptions = undefined

pollingWorker

pollingWorker: any

Private searchText

searchText: string = ''

Private teamId

teamId: string = ''

Private totalSearchResultCount

totalSearchResultCount: { addressBookList: number; agentList: number; skillList: number; teamList: number } = ...

Type declaration

addressBookList: number
agentList: number
skillList: number
teamList: number

Private utilService

utilService: HttpUtilService = ...

Methods

clearCopilotDB

clearCopilotDB(): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:296
Used to clear the copilot store data from the index db
example
```
clearCopilotDB();
```
Returns Promise<void>

clearDigitalDB

clearDigitalDB(): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:285
Used to clear the digital store data from the index db
example
```
clearDigitalDB();
```
Returns Promise<void>

clearDirectoryDB

clearDirectoryDB(): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:275
Used to clear the directory store data from the index db
example
```
clearDirectoryDB();
```
Returns Promise<void>

Private filterAddressBook

filterAddressBook(searchText: string, addressBookList: AddressBooks[]): AddressBooks[]

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:483
Used to filter the data from the address book List on the basis of search text and handle the pagination based on the offset and limit if requested

Parameters
- searchText: string
  
  string value on which search will be performed
- addressBookList: AddressBooks[]
  
  list of addressBook
Returns AddressBooks[]

Private filterAgentDataByTeamId

filterAgentDataByTeamId(agentList: AgentStateResponse[], teamId: string): AgentStateResponse[]

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2098
Used to update the team list in index DB as per the new list

Parameters
- agentList: AgentStateResponse[]
  
  new agent list response
- teamId: string
  
  teamId on which we need to filter agents
Returns AgentStateResponse[]

Private filterSkillByMediaType

filterSkillByMediaType(skillList: SkillEvent[]): SkillEvent[]

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2089
Used to filter out the skill list based on current mediaType

Parameters
- skillList: SkillEvent[]
  
  new skill list response
Returns SkillEvent[]

Private getAgentStateOrDefault

getAgentStateOrDefault(agentStateName: string): number

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2144
example
getAgentState(agentState)

Parameters
- agentStateName: string
  
  string
Returns number
agentState - number

getDirectoryData

getDirectoryData(entity: DirectoryEntities[], pollingOptions?: PollingOptions, offset?: number, limit?: number, searchText?: string, teamId?: string, mediaType?: number, shouldFetchAllAgents?: boolean): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:163
Used to handle the directory data request
example
```
getDirectoryData(true, ["agentList"], 1, 14, '');
```
Parameters
- entity: DirectoryEntities[]
  
  requested entity array for directory data
- Optional pollingOptions: PollingOptions
- Optional offset: number
  
  start index for the pagination data, should be greater than 0
- Optional limit: number
  
  end index for the pagination data, should be greater than 0
- Optional searchText: string
  
  search string in case for search request, search will happen on fields depending on entity requested. If requested entity is agentList then search will happen based on fields - (firstName, lastName, userName). If requested entity is skillList then search will happen based on field - (skillName). If requested entity is addressBookList then search will happen based on field - (firstName, lastName, mobile, phone, email). If requested entity is teamList then search will happen based on field - (teamName).
- Optional teamId: string
- Optional mediaType: number
- Optional shouldFetchAllAgents: boolean
  
  flag to get all agent list including logged-in user
Returns Promise<void>

getDirectoryPollingConfig

getDirectoryPollingConfig(): any

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2078
Returns any

getFavoritesByAddressBook

getFavoritesByAddressBook(addressBookName: string): Promise<AddressBooksEntries[]>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1737
Used to retrieve address book entries from index DB and filter out favorites
example
```
directoryProvider.getFavoritesByAddressBook();
```
Parameters
- addressBookName: string
Returns Promise<AddressBooksEntries[]>

getFavoritesByAgent

getFavoritesByAgent(agentName: string): Promise<AgentStateResponse[]>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1321
Used to retrieve agent list from index DB and filter out favorites
example
```
directoryProvider.getFavoritesByAgent(agentName);
```
Parameters
- agentName: string
  
  agent name for filtering the list
Returns Promise<AgentStateResponse[]>

getFavoritesByDigitalSkill

getFavoritesByDigitalSkill(skillName: string): Promise<SkillEvent[]>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1449
Used to retrieve agent list from index DB and filter out favorites

example
directoryProvider.getFavorites(searchText);

Parameters
- skillName: string
Returns Promise<SkillEvent[]>

getFavoritesByTeam

getFavoritesByTeam(teamName: string): Promise<Team[]>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1424
Used to retrieve team list from index DB and filter out favorites
example
```
directoryProvider.getFavoritesByTeam(teamName);
```
Parameters
- teamName: string
  
  team name for filtering the list
Returns Promise<Team[]>

Private getFilteredAgentList

getFilteredAgentList(searchText: string, agentList: AgentStateResponse[], shouldFetchAllAgents?: boolean): Promise<AgentStateResponse[]>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:403
Used to handle the agentList pagination for the search result if the search text is matched and then returns only the data based on offset and limit

Parameters
- searchText: string
  
  search string
- agentList: AgentStateResponse[]
  
  array of agentList
- Optional shouldFetchAllAgents: boolean
  
  flag to get all agent list including logged-in user
Returns Promise<AgentStateResponse[]>

Private getFilteredSkillList

getFilteredSkillList(searchText: string, skillList: SkillEvent[]): SkillEvent[]

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:445
Used to handle the skillList pagination for the search result if the search text is matched and then returns only the data based on offset and limit

Parameters
- searchText: string
  
  search string
- skillList: SkillEvent[]
  
  array of skill
Returns SkillEvent[]

Private getFilteredTeamList

getFilteredTeamList(searchText: string, teamList: Team[]): Team[]

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:464
Used to handle the teamList pagination for the search result if the search text is matched and then returns only the data based on offset and limit

Parameters
- searchText: string
  
  search string
- teamList: Team[]
Returns Team[]

Private getUnifiedAgentStateOrDefault

getUnifiedAgentStateOrDefault(agentStateName: string): number

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2153
example
getUnifiedAgentStateOrDefault(agentState)

Parameters
- agentStateName: string
  
  string
Returns number
agentState - number

Private handleAddressBookList

handleAddressBookList(addressBookList: AddressBooks[]): AddressBooksEntries[]

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:863
merge, sort and paginate addressBookList data
example
```
this.handleAddressBookList(addressBookList);
```
Parameters
- addressBookList: AddressBooks[]
  
  addressBookList data
Returns AddressBooksEntries[]

Private handleDirectoryPagination

handleDirectoryPagination(directoryResponse: DirectoryResponse, currentEntities?: DirectoryEntities[]): Promise<DirectoryResponse>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1059
Used to handle the pagination based on the offset and limit in case of normal directory request flow without search request

Parameters
- directoryResponse: DirectoryResponse
  
  directory response object
- Optional currentEntities: DirectoryEntities[]
Returns Promise<DirectoryResponse>

handleDirectoryResponse

handleDirectoryResponse(response: any, shouldFetchAllAgents?: boolean): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:714
Callback method which will passed on to the worker and will be executed after the polling api response then will publish to the subject subscriber with the directory data
example
```
handleDirectoryResponse(data);
```
Parameters
- response: any
  
  agent state api response object
- Optional shouldFetchAllAgents: boolean
  
  -flag to get all agent list including logged-in user
Returns Promise<void>

initUtilWorker

initUtilWorker(): void

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2043
Use to initializing the util worker and will return the method inside the worker
example
```
this.initDirectoryWorker();
```
Returns void

Private isNewSearchedRequest

isNewSearchedRequest(newSearchText?: string, newOffset?: number, newLimit?: number, newEntity?: DirectoryEntities[], newTeamId?: string, newMediaType?: number): boolean

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:308
Used to check if the current request is a new search request or the already searched request

Parameters
- Optional newSearchText: string
  
  search string
- Optional newOffset: number
  
  start index for pagination
- Optional newLimit: number
  
  last index for pagination
- Optional newEntity: DirectoryEntities[]
  
  entity array
- Optional newTeamId: string
- Optional newMediaType: number
Returns boolean
boolean stating if true that means its a new search request

Private isPollingNeeded

isPollingNeeded(entity?: DirectoryEntities[]): DirectoryEntities[]

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:316
Used to check from the requested entity to find out if any of the entity is still needed to be polled and if so returns that entity

Parameters
- Optional entity: DirectoryEntities[]
  
  directory entity array
Returns DirectoryEntities[]

Private publishDirectoryData

publishDirectoryData(directoryResponse: DirectoryResponse, isUpdate?: boolean): void

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:921
Used to publish the directory response to the subscriber also updating the total record for each entity before publishing

Parameters
- directoryResponse: DirectoryResponse
  
  directory response which needs to be published
- isUpdate: boolean = false
  
  this boolean flag will help us to identify if the request is for update or not
Returns void

publishFinalDirectoryData

publishFinalDirectoryData(directoryResponse: DirectoryResponse): void

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:911
Published finan output of directory data
example
```
this.publishFinalDirectoryData(directoryResponse);
```
Parameters
- directoryResponse: DirectoryResponse
Returns void

Private requestDirectoryData

requestDirectoryData(pollingOptions?: PollingOptions, entity?: DirectoryEntities[], shouldFetchAllAgents?: boolean): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:530
Used to initiate the polling for directory data
example
```
const directoryProvider = new CXoneDirectoryProvider();
this.directoryProvider.startPolling();
```
Parameters
- Optional pollingOptions: PollingOptions
  
  Polling options
- entity: DirectoryEntities[] = ...
  
  List of entities to be polled
- Optional shouldFetchAllAgents: boolean
  
  flag to get all agent list including logged-in user
Returns Promise<void>

restartWorker

restartWorker(): void

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2058
Use to restart worker
example
```
this.restartWorker();
```
Returns void

Private searchDirectoryData

searchDirectoryData(searchText: string, entities?: string[], shouldFetchAllAgents?: boolean): Promise<DirectoryResponse>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:358
Used to get the search result for the directory entities from indexDB. if entities array is passed then the result will be included for those entities if not passed then result will include all the entities

Parameters
- searchText: string
  
  text on the basis of which the search will be performed
- Optional entities: string[]
  
  array of requested entity options for search
- Optional shouldFetchAllAgents: boolean
  
  flag to get all agent list including logged-in user
Returns Promise<DirectoryResponse>

setDirectoryBaseInstance

setDirectoryBaseInstance(directoryBase: CXoneDirectory): void

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:142
Used to set the directory base instance to access the subject from the base class
example
Parameters
- directoryBase: CXoneDirectory
Returns void

Private sortAgentList

sortAgentList(agentList: AgentStateResponse[], searchText?: string): Promise<AgentStateResponse[]>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2164
example
sortAgentList(agentlist, searchText)

Parameters
- agentList: AgentStateResponse[]
  
  list of agent
- Optional searchText: string
  
  used to sort data by position of the searchText.
Returns Promise<AgentStateResponse[]>
sorted Agent List

Private sortResponse

sortResponse(responseData: any, type: DirectoryEntities): any

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2110
Use to sort the index db data for agents, skills and teams in ascending order
example
```
@param list - new list response
@param type - which directory entity (agents, skills or teams)
this.sortResponse(list, type)
```
Parameters
- responseData: any
- type: DirectoryEntities
Returns any

Private terminateDirectoryWorker

terminateDirectoryWorker(): void

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:2073
Use to terminate the directory worker
example
```
this.terminateDirectoryWorker
```
Returns void

terminatePolling

terminatePolling(): void

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:694
Used to terminate the polling of agent state
example
```
const directoryProvider = new CXoneDirectoryProvider();
this.directoryProvider.terminatePolling();
```
Returns void

toggleFavoriteForAgent

toggleFavoriteForAgent(agentInfo: AgentStateResponse | AgentStateResponse[]): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1204
Used to toggle the favorite marker for agent and store it in Index DB

example
directoryProvider.toggleFavorite(agent);

Parameters
- agentInfo: AgentStateResponse | AgentStateResponse[]
Returns Promise<void>

toggleFavoriteForDigitalSkill

toggleFavoriteForDigitalSkill(skillInfo: SkillEvent[]): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1560
Used to toggle the favorite marker for skill and store it in Index DB

example
directoryProvider.toggleFavoriteForDigitalSkill(skill);

Parameters
- skillInfo: SkillEvent[]
Returns Promise<void>

toggleFavoriteForStandardAddressBookEntries

toggleFavoriteForStandardAddressBookEntries(addressBookEntries: AddressBooksEntries[]): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1779
Used to toggle the favorite marker for standard address book entries in Index DB
example
```
directoryProvider.toggleFavoriteForStandardAddressBookEntries(addressBookEntries);
```
Parameters
- addressBookEntries: AddressBooksEntries[]
  
  Array of address book entries for which favorite field needs to be toggled
Returns Promise<void>

toggleFavoriteForTeam

toggleFavoriteForTeam(teamInfo: Team[]): Promise<void>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1476
Used to toggle the favorite marker for team and store it in Index DB
example
```
directoryProvider.toggleFavoriteForTeam(team);
```
Parameters
- teamInfo: Team[]
  
  Information of the team of whom favorite field needs to be toggled
Returns Promise<void>

Private updateAddressBookList

updateAddressBookList(newAddressBooks: AddressBooks[]): AddressBooks[]

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:962
Used to update the addressBook list for search response matching new Response from the polling update with the existing search response saved in the index db

Parameters
- newAddressBooks: AddressBooks[]
  
  -new response for the updated addressBook data
Returns AddressBooks[]

Private updateAddressBookListInDB

updateAddressBookListInDB(addressBookList: AddressBooks[]): Promise<{ currentAddressBookList: AddressBooks[]; currentFavAddressBookList: AddressBooksEntries[] }>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1892
Used to update the address list in index DB as per the new list

Parameters
- addressBookList: AddressBooks[]
  
  new address book list response
Returns Promise<{ currentAddressBookList: AddressBooks[]; currentFavAddressBookList: AddressBooksEntries[] }>

Private updateAgentListInDB

updateAgentListInDB(agentList: AgentStateResponse[]): Promise<{ currentAgentList: AgentStateResponse[]; currentFavAgentList: AgentStateResponse[] }>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1344
Used to update the agent list in index DB as per the new list

Parameters
- agentList: AgentStateResponse[]
  
  new agent list response
Returns Promise<{ currentAgentList: AgentStateResponse[]; currentFavAgentList: AgentStateResponse[] }>

Private updateEntityPolled

updateEntityPolled(entity?: DirectoryEntities[]): void

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:336
Used to update the flag based on the entity array passed, this will ensure that the passed entities has been already polled

Parameters
- Optional entity: DirectoryEntities[]
  
  directory entity array
Returns void

Private updateSearchAgentList

updateSearchAgentList(currentSearchAgentList: AgentStateResponse[], newAgentList: AgentStateResponse[]): { currentFavAgentList: AgentStateResponse[]; currentSearchAgentList: AgentStateResponse[] }

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:981
Used to update the agent list for search response matching new Response from the polling update with the existing search response saved in the index db

Parameters
- currentSearchAgentList: AgentStateResponse[]
  
  saved agent list from the index db
- newAgentList: AgentStateResponse[]
  
  new response for the updated addressBook data
Returns { currentFavAgentList: AgentStateResponse[]; currentSearchAgentList: AgentStateResponse[] }
- currentFavAgentList: AgentStateResponse[]
- currentSearchAgentList: AgentStateResponse[]

Private updateSearchSkillList

updateSearchSkillList(currentSearchSkillList: SkillEvent[], newSkillList: SkillEvent[]): { currentFavSkillList: SkillEvent[]; currentSearchSkillList: SkillEvent[] }

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1006
Used to update the skill list for search response matching new Response from the polling update with the existing search response saved in the index db

Parameters
- currentSearchSkillList: SkillEvent[]
  
  saved skill list from the index db
- newSkillList: SkillEvent[]
  
  new response for the updated skill data
Returns { currentFavSkillList: SkillEvent[]; currentSearchSkillList: SkillEvent[] }
- currentFavSkillList: SkillEvent[]
- currentSearchSkillList: SkillEvent[]

Private updateSearchTeamList

updateSearchTeamList(currentSearchTeamList: Team[], newTeamList: Team[]): { currentFavTeamList: Team[]; currentSearchTeamList: Team[] }

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1032
Used to update the search team list for search response matching new Response from the polling update with the existing search response saved in the index db

Parameters
- currentSearchTeamList: Team[]
  
  saved team list from the index db
- newTeamList: Team[]
Returns { currentFavTeamList: Team[]; currentSearchTeamList: Team[] }
- currentFavTeamList: Team[]
- currentSearchTeamList: Team[]

Private updateSkillListInDB

updateSkillListInDB(SkillList: SkillEvent[]): Promise<{ currentFavSkillList: SkillEvent[]; currentSkillList: SkillEvent[] }>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1120
Used to update the skill list in index DB as per the new list

Parameters
- SkillList: SkillEvent[]
  
  new skill list response
Returns Promise<{ currentFavSkillList: SkillEvent[]; currentSkillList: SkillEvent[] }>

Private updateTeamListInDB

updateTeamListInDB(teamList: Team[]): Promise<{ currentFavTeamList: Team[]; currentTeamList: Team[] }>

- Defined in agent-sdk/src/lib/directory/provider/cxone-directory-provider.ts:1650
Used to update the team list in index DB as per the new list

Parameters
- teamList: Team[]
  
  new team list response
Returns Promise<{ currentFavTeamList: Team[]; currentTeamList: Team[] }>

Hierarchy

Index

Constructors

Properties

Methods

Constructors

constructor

Returns CXoneDirectoryProvider

Properties

Private acdSession

Private baseUri

Private currentEntities

Private directoryAdapter

Private directoryBase

Private entity

Private entityCounts

Type declaration

addressBookList: number

agentList: number

skillList: number

teamList: number

totalAddressBookCount: number

totalAgentCount: number

totalSkillCount: number

totalTeamCount: number

Private entityPollingFlag

Type declaration

SkillActivity: boolean

addressBookList: boolean

agentList: boolean

skillList: boolean

teamList: boolean

Private favoriteAddressBookList

Private favoriteSkillList

Private favoriteTeamList

Private favroiteAgentList

Private isFreshRequest

Private lastAddressBookEntriesArray

Private lastAddressBookSearchEntriesMap

Private limit

Private logger

Private mediaType

Private offset

Private pollingOptions

pollingWorker

Private searchText

Private teamId

Private totalSearchResultCount

Type declaration

addressBookList: number

agentList: number

skillList: number

teamList: number

Private utilService

Methods

clearCopilotDB

Returns Promise<void>

clearDigitalDB

Returns Promise<void>

clearDirectoryDB

Returns Promise<void>

Private filterAddressBook

Parameters

searchText: string

addressBookList: AddressBooks[]

Returns AddressBooks[]

Private filterAgentDataByTeamId

Parameters

agentList: AgentStateResponse[]

teamId: string

Returns AgentStateResponse[]

Private filterSkillByMediaType

Parameters

skillList: SkillEvent[]

Returns SkillEvent[]

Private getAgentStateOrDefault

Parameters

agentStateName: string

Returns number

getDirectoryData