Class CXoneSkillActivityQueue

This is the base class for ACD

Hierarchy

CXoneSkillActivityQueue

Index

Constructors

constructor

Properties

Methods

Constructors

constructor

new CXoneSkillActivityQueue(cxoneClient: CXoneClient): CXoneSkillActivityQueue

- Defined in agent-sdk/src/lib/acd/cxone-skill-activity-queue/cxone-skill-activity-queue.ts:27
get instance for agent session and admin service
example
```
const cxoneSkillActivity = new CXoneSkillActivity(cxoneClient);
```
Parameters
- cxoneClient: CXoneClient
Returns CXoneSkillActivityQueue

Properties

agentQueueProvider

agentQueueProvider: CXoneAgentQueuesProvider = ...

agentQueueSubject

agentQueueSubject: Subject<AgentQueues> = ...

agentQueuesDetailProvider

agentQueuesDetailProvider: CXoneAgentQueuesDetailProvider = ...

agentQueuesDetailSubject

agentQueuesDetailSubject: Subject<AgentQueuesDetail[]> = ...

skillActivityEvent

skillActivityEvent: Subject<SkillActivityResponse> = ...

skillActivityProvider

skillActivityProvider: CXoneSkillActivityProvider = ...

Methods

startAgentQueuesPolling

startAgentQueuesPolling(agentId: string): void

- Defined in agent-sdk/src/lib/acd/cxone-skill-activity-queue/cxone-skill-activity-queue.ts:70
Used to start the agent queue polling Note - while the parameter isn't used anymore there is a strange call to this method in cxone-client.ts that I don't understand and don't want to mess with so keeping it as is for now.
example
```
this.cxoneQueue.startAgentQueuesPolling()
```
Parameters
- agentId: string
Returns void

startSkillActivityPolling

startSkillActivityPolling(skillActivityPollingRequest: SkillActivityPollingRequest): void

- Defined in agent-sdk/src/lib/acd/cxone-skill-activity-queue/cxone-skill-activity-queue.ts:44
Used to start the skill activity polling
example
```
this.startSkillActivityPolling()
```
Parameters
- skillActivityPollingRequest: SkillActivityPollingRequest
Returns void

terminateAgentQueuePolling

terminateAgentQueuePolling(): void

- Defined in agent-sdk/src/lib/acd/cxone-skill-activity-queue/cxone-skill-activity-queue.ts:91
Used to terminate the agent queue polling
example
```
this.cxoneQueue.terminateAgentQueuePolling()
```
Returns void

terminateSkillActivityPolling

terminateSkillActivityPolling(): void

- Defined in agent-sdk/src/lib/acd/cxone-skill-activity-queue/cxone-skill-activity-queue.ts:57
Used to terminate the skill activity polling
example
```
this..terminateSkillActivityPolling()
```
Returns void

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