Class VoiceService

Class to handling voice controls

Hierarchy

VoiceService

Constructors

constructor

new VoiceService(): VoiceService

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:34
example
```
const voiceSvc = new VoiceService();
```
Returns VoiceService

Properties

Private TRANSFER_VOICE_MAIL_SKILL

TRANSFER_VOICE_MAIL_SKILL: string = '/InContactAPI/services/V4.0/agent-sessions/{sessionId}/interactions/{contactId}/transfer-voicemail-to-skill'

Private TRANSFER_VOICE_MAIL_SKILL_TS

TRANSFER_VOICE_MAIL_SKILL_TS: string = '/InContactAPI/services/V33.0/agent-sessions/{sessionId}/interactions/{contactId}/transfer-voicemail-to-skill'

Private acdSession

acdSession: ACDSessionManager = ...

Private isAddContactInProgress

isAddContactInProgress: boolean = false

logger

logger: Logger = ...

Protected utilService

utilService: HttpUtilService = ...

Methods

conferenceCall

conferenceCall(): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:150
Method to make the conference call
example
```
conferenceCall();
```
Returns Promise<HttpResponse>

conferenceHold

conferenceHold(conferenceNo: string): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:449
Method to hold the conference call
example
```
conferenceHold();
```
Parameters
- conferenceNo: string
Returns Promise<HttpResponse>

conferenceJoin

conferenceJoin(contactId: string, conferenceNo: string): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:509
Method to join in to the conference call
example
```
conferenceJoin();
```
Parameters
- contactId: string
- conferenceNo: string
Returns Promise<HttpResponse>

conferenceResume

conferenceResume(conferenceNo: string): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:479
Method to resume the conference call
example
```
conferenceResume();
```
Parameters
- conferenceNo: string
Returns Promise<HttpResponse>

consultAgent

consultAgent(agentId: number): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:113
Method to make a consult to agent
example
```
consultAgent(12345)
```
Parameters
- agentId: number
  
  agent id
Returns Promise<HttpResponse>

dialAgent

dialAgent(agentId: string, parentContactId: string): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:181
This method to make a call with agent
example
```
dialAgent('23344','234234324');
```
Parameters
- agentId: string
  
  agent Id
- parentContactId: string
  
  existing call contact id
Returns Promise<HttpResponse>

dialPhone

dialPhone(dialPhoneRequest: DialPhoneRequest): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:46
Method to place an outbound call
example
```
dialPhone(contactDetails);
```
Parameters
- dialPhoneRequest: DialPhoneRequest
Returns Promise<HttpResponse>

dialSkill

dialSkill(skillId: number): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:260
This method to make a call with another skill
example
```
dialSkill(23344);
```
Parameters
- skillId: number
  
  skill Id
Returns Promise<HttpResponse>

directVoicemailTransferToOfflineAgent

directVoicemailTransferToOfflineAgent(agentId: string, parentContactId: string): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:223
This method call to transfer voicemail to offline agent
example
```
directVoicemailTransferToOfflineAgent('23344','234234324');
```
Parameters
- agentId: string
  
  agent Id
- parentContactId: string
  
  existing call contact id
Returns Promise<HttpResponse>

requestInteraction

requestInteraction(routabilityObject: string): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:371
This method will be triggered when requested for a new contact
example
```
requestInteraction();
```
Parameters
- routabilityObject: string
Returns Promise<HttpResponse>

sendContinueReskill

sendContinueReskill(continueReskill: boolean): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:540
Send the continue reskill API
example
```
sendContinueReskill();
```
Parameters
- continueReskill: boolean
Returns Promise<HttpResponse>

sendDtmf

sendDtmf(sendDtmfRequest: SendDtmfRequest): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:81
Method to send the dtmf
example
```
sendDtmf(sendDtmfRequest);
```
Parameters
- sendDtmfRequest: SendDtmfRequest
  
  it contains properties like dtmf sequence, tone duration and tone spacing
Returns Promise<HttpResponse>

transferContact

transferContact(): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:298
This method to transfer call
example
```
transferContact();
```
Returns Promise<HttpResponse>

transferVoicemailContact

transferVoicemailContact(contactId: string, agentId: string): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:326
Method to transfer voicemail
example
```
transferVoicemailContact("123", "234");
```
Parameters
- contactId: string
- agentId: string
Returns Promise<HttpResponse>

transferVoicemailSkill

transferVoicemailSkill(contactId: string, skillId: number): Promise<HttpResponse>

- Defined in agent-sdk/src/lib/acd/service/voice-service.ts:409
Method to transfer voicemail to skill
example
```
transferVoicemailSkill("123", "234");
```
Parameters
- contactId: string
- skillId: number
Returns Promise<HttpResponse>

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