Properties
contactId
contactId: string
Optional contactNo
contactNo?: string
Optional interactionId
interactionId?: string
isRealtimeNotificationEnabled
isRealtimeNotificationEnabled: boolean
isRecording
isRecording: boolean
messageKey
messageKey: "loading" | "system" | "agent" | "name" | "on" | "channel" | "status" | "tag" | "from" | "to" | "date" | "hasNote" | "sortBy" | "agentId" | "firstName" | "lastName" | "startDate" | "teamName" | "userName" | "email" | "dnis" | "ani" | "skill" | "confirmationRequired" | "type" | "agents" | "priority" | "notes" | "disposition" | "amount" | "lastUpdated" | "mediaType" | "channelName" | "message" | "category" | "customerId" | "idOnExternalPlatform" | "emailAddress" | "closed" | "resolved" | "open" | "new" | "pending" | "escalated" | "inboxAssignee" | "content" | "case" | "contact" | "duration" | "timeSlots" | "location" | "unknown" | "browser" | "browserVersion" | "os" | "language" | "ip" | "country" | "deviceType" | "deviceToken" | "applicationType" | "attachments" | "replyToMessage" | "tags" | "readAt" | "channelType" | "forward" | "messages" | "caseId" | "dispositionNotes" | "autoAccept" | "twentyFourHourTime" | "expandSoftphone" | "emailMessageSortOrder" | "sessionId" | "search" | "bold" | "address" | "li" | "select" | "time" | "line" | "mask" | "submit" | "reset" | "hidden" | "password" | "week" | "directory" | "none" | "timer" | "anonymous" | "no" | "yes" | "copy" | "off" | "all" | "left" | "right" | "state" | "change" | "close" | "error" | "pause" | "play" | "offline" | "online" | "members" | "completed" | "here" | "edited" | "Reschedule" | "Proceed" | "am" | "pm" | "below" | "above" | "of" | "interactions" | "api" | "Tone" | "or" | "more" | "removed" | "callback" | "firstResponseTime" | "preview" | "previous" | "next" | "inbound" | "outbound" | "channels" | "speechVelocity" | "activeListening" | "beEmpathetic" | "interruption" | "demonstrateOwnership" | "buildRapport" | "setExpectations" | "effectiveQuestioning" | "promoteSelfService" | "acknowledgeLoyalty" | "inappropriateAction" | "sentiment" | "acknowledgeRequest" | "askForTheSale" | "demonstrateEmpathy" | "likelihoodToBuy" | "makeAConnection" | "orderConfirmation" | "overcomeObjections" | "presumptiveSelling" | "uncoverNeeds" | "high" | "hooNotification" | "closeContact" | "closeInteractionMessage" | "loginStageOneLink" | "loginStageTwoForgotPassword" | "footerText" | "footerTextLink" | "contactCardAddress" | "contactCardHistory" | "viewMore" | "assignments" | "noAssignments" | "accept" | "reject" | "markAsResolved" | "save" | "dockControls" | "pinControls" | "addChannel" | "hold" | "resume" | "mute" | "unmute" | "unmask" | "end" | "recording" | "transfer" | "transferContact" | "commit" | "consult" | "hungup" | "record" | "keypad" | "contactControls" | "goAvailable" | "myProfile" | "favorites" | "allCodesX" | "logOut" | "participantX" | "waitingOnHold" | "inConsult" | "ringing" | "conference" | "available" | "unavailable" | "working" | "noAgentFound" | "myTeam" | "sort" | "ascendingSort" | "descendingSort" | "createDate" | "unread" | "apply" | "appSpace" | "contactCard" | "schedule" | "calendar" | "enlighten" | "wem" | "quickResponses" | "account" | "home" | "assignment" | "personalQueue" | "queue" | "appHealth" | "settings" | "entry" | "entries" | "hide" | "unhide" | "delete" | "addEdit" | "viewLess" | "cellphone" | "whatsapp" | "twitter" | "minimizePanel" | "newBrowserWindow" | "rtaActiveTooltipMessage" | "rtaAuthenticatedTooltipMessage" | "rtaNotAuthenticatedTooltipMessage" | "rtaMissingPatronIdTooltipMessage" | "rtaListeningStatus" | "rtaDialogTitle" | "enroll" | "cancel" | "discard" | "launch" | "controlPosition" | "sms" | "addNewChannel" | "outcomes" | "allQuickReplies" | "publicTweet" | "age" | "timezone" | "companySize" | "replyingTo" | "viewDetails" | "hideDetails" | "viewOriginalTweet" | "hideOriginalTweet" | "viewRepliesTweet" | "hideRepliesTweet" | "callRejected" | "digitalInteractionRejected" | "requestInteraction" | "newOutbound" | "requestingInteraction" | "quickChatPlaceHolder" | "noMatchesFound" | "addSms" | "addEmail" | "back" | "networkStatus" | "agentName" | "stationId" | "phoneNumber" | "callerId" | "browserLanguage" | "currentContacts" | "displayedUsername" | "version" | "agentLegId" | "agentLeg" | "webServer" | "virtualCluster" | "browserLocalization" | "currentTimezone" | "contactLimit" | "totalLimit" | "reqContact" | "contactAutoFocus" | "routing" | "enabled" | "disabled" | "viewOriginalPost" | "hideOriginalPost" | "viewRepliesPost" | "hideRepliesPost" | "publicComment" | "signInHeader" | "backButtonText" | "signInButtonText" | "rememberMe" | "rememberPreference" | "viewAll" | "favorties" | "confirmationNumber" | "allQReplies" | "replyToPreviousComment" | "loginAndVoicePreference" | "avNotifications" | "favortie" | "notFavorite" | "notifications" | "screenPop" | "invalidPhoneNumber" | "invalidStationId" | "agentStateUpNext" | "agentStateNextNext" | "voicePermissionUnavailable" | "logIn" | "backToLogin" | "inboundContact" | "outboundContact" | "inboundConsult" | "outboundConsult" | "dialer" | "dialerPending" | "loggedOut" | "agentLegConnected" | "agentLegDisconnected" | "agentLegDialing" | "clickToConnect" | "clickToDisconnect" | "skills" | "skillQueue" | "skillWait" | "includeExternalDir" | "externalDirectorylabel" | "invalidAgentid" | "phoneNumberInUseGeneric" | "phoneNumberInUse" | "stationIdInUseGeneric" | "stationIdInUse" | "phoneNumberInUseLessThanSevenDigits" | "agentOrStationLimitExceeded" | "unauthorized" | "insufficientPermissions" | "sessionInProgress" | "invalidSessionTimeout" | "stationLimitExceeded" | "minutes" | "setPhoneNumber" | "setStationID" | "stationID" | "integratedSoftPhone" | "teams" | "voiceCall" | "contactHistory" | "customerCard" | "call" | "loadMore" | "subject" | "searchResults" | "frequentlyUsed" | "smileysAndEmotions" | "peopleAndBody" | "animalAndNature" | "foodAndDrink" | "travelAndPlaces" | "objects" | "symbols" | "flags" | "noEmojiFound" | "defaultSkinTone" | "lightSkinTone" | "mediumLightSkinTone" | "mediumSkinTone" | "mediumDarkSkinTone" | "darkSkinTone" | "chat" | "fb" | "telegram" | "yt" | "interaction" | "day" | "mySchedule" | "private" | "replyAll" | "invalidEmailAddress" | "contactCardDetails" | "outcome" | "mediaDeviceAccessDenied" | "mediaDeviceAccessDeniedSubMsg" | "leaveConference" | "logOutConfirmationTitle" | "logOutConfonfirmationMsg" | "emailToolTip" | "textToolTip" | "noInformationAvailable" | "allowMicrophonePermissionInstruction" | "bcc" | "cc" | "calender" | "send" | "today" | "unassign" | "showOrigin" | "notificationCount" | "noNewNotification" | "delaySeconds" | "display" | "endLiveContact" | "newAgentMessage" | "newContact" | "newContactReply" | "endChatOrCall" | "panelOpenInBrowser" | "panelOpenInBrowserGeneral" | "panelOpenInBrowserPageAction" | "playRingtone" | "ringTone" | "secondaryDevice" | "secondaryRinger" | "softPhone" | "voice" | "ccfCustomerCardinputHelperText" | "skillname" | "badNumberCalledErrorText" | "recipient" | "pastTimeStamp" | "closedInteraction" | "clear" | "ig" | "insert" | "fwd" | "re" | "avatar" | "emptyHelperText" | "noRecordsFound" | "loadingIndicator" | "edit" | "longestWait" | "skillDetails" | "activeQueue" | "contacts" | "wait" | "agentsAssigned" | "channelTypes" | "totalContacts" | "caseStatusChanged" | "unableToChangeCaseStatus" | "unableToUnassignCase" | "caseUnassigned" | "fileSize40Mb" | "fileSize0Mb" | "fileSize100Mb" | "newMessage" | "skillSelect" | "channelSelect" | "ignore" | "post" | "tweet" | "chatContactMode" | "mail" | "smsContactMode" | "activeContactsInQueue" | "italic" | "underline" | "bulletedList" | "numberedList" | "leftAlign" | "rightAlign" | "centerAlign" | "clearReply" | "discardReply" | "addAttachment" | "addEmoji" | "unableToTransferDigitalSkill" | "unableToTransferDigitalContact" | "outboundReplyError" | "outboundReplyGenericError" | "genericErrorMsg" | "startAnotherInteraction" | "inboundVoice" | "outboundVoice" | "digital" | "wemDirectedToNewWindow" | "searchDirectoryPlaceHolder" | "downloadInfo" | "downloadError" | "removeLink" | "addLink" | "exampleEmail" | "transferDigitalSkill" | "transferDigitalContact" | "queueCounter" | "consultMessage" | "backgroundColor" | "textColor" | "resetColor" | "resetHighlight" | "enterNotes" | "enterAmount" | "networkFailure" | "restart" | "dispositionSaved" | "unableToSaveDisposition" | "wechat" | "microsoftteams" | "slack" | "viber" | "applebusinesschat" | "phone" | "addCommitments" | "customer" | "contactInformation" | "add" | "commitment" | "like" | "reactionError" | "messageDeleted" | "help" | "hideUnhideError" | "ccfActivityId" | "ccfActivityPriority" | "ccfActivityAssignedTo" | "ccfActivitySearch" | "deleteError" | "messageDeleteSuccess" | "mobile" | "externalDirectories" | "comments" | "replies" | "goBack" | "addNotes" | "share" | "retweet" | "contactCardMerged" | "searchContacts" | "voicemail" | "fnameErrorMessage" | "lnameErrorMessage" | "dateTimeErrorMessage" | "phoneErrorMessage" | "editCommitment" | "timeZone" | "networkstatus" | "remove" | "keep" | "removeCommitmentConfirmationTitle" | "removeCommitmentConfirmationMsg" | "screenPopFocusOnWindow" | "hidePublicMessageSuccess" | "unhidePublicMessageSuccess" | "hideMessageError" | "unHideMessageError" | "rewind" | "replay" | "viewMoreMessages" | "noteDeleted" | "reply" | "helperTextMessageForNotes" | "deleted" | "pendingApproval" | "editApprovalRequest" | "softphoneHelpTitle" | "softphoneHelpDescriptionMain" | "softphoneHelpDescriptionSub" | "softphoneDonotRemind" | "softphoneRemindMe" | "sendMessage" | "shared" | "retweeted" | "customWorkspace" | "rescheduleCommitment" | "interactionRouting" | "calls" | "caseCustomFieldSaved" | "caseCustomFieldNotSaved" | "googleBusinessMessage" | "approvalDenied" | "refuseApprovalError" | "ApproveDraftMessageError" | "updateDraftMessageError" | "standardAddressBookHeading" | "fontSize" | "fontFamily" | "black" | "pickledBluewood" | "osloGray" | "pewter" | "zumthor" | "athensGray" | "matisse" | "vividViolet" | "goldenGateBridge" | "zest" | "elfGreen" | "bleuDeFrance" | "richLilac" | "cgRed" | "jonquil" | "ufoGreen" | "coralCandy" | "tropicalBlue" | "frenchLilac" | "astra" | "aeroBlue" | "txtExsmall" | "txtSmall" | "txtRegular" | "txtLarge" | "txtExlarge" | "emailValidationMessage" | "incomingInteraction" | "liveInteractionHasEnded" | "newInteractionResponse" | "contactID" | "returnToAgentView" | "openInNewTab" | "viewingInBrowserMessage" | "clickHere" | "viewInBrowser" | "viewInAgentApp" | "whatsappNotificationOnDraftScreen" | "deleteDraftMessageError" | "voiceLimit" | "digitalLimit" | "initiateWhatsappContactError" | "sendMessageSuccess" | "msgTemplates" | "channelDetails" | "noContactInfo" | "ring1" | "ring2" | "ring3" | "last24hours" | "last7Days" | "last30days" | "segments" | "shift" | "reporting" | "productivity" | "yesterday" | "custom" | "endDate" | "invalidDate" | "reportingIntervalError" | "greaterThanTodayError" | "agentStates" | "team" | "public" | "reqApprovalMessageError" | "requestApproval" | "whatsAppOutboundAgentNotification" | "companyInformation" | "approve" | "deny" | "textDirectionltr" | "textDirectionrtl" | "information" | "complete" | "agentState" | "answeringMachine" | "badNumber" | "faxMachine" | "workItem" | "unhandledExceptionError" | "reloadAppBtn" | "disableTransferMessage" | "windowUsedForEstablishingVoicePath" | "allowMicroPhonePermission" | "pendingContactsInQueue" | "genericErrorMessage" | "interactionSearch" | "filters" | "customize" | "contactInfo" | "upload" | "noOBSkillAssigned" | "customerField1" | "customerField2" | "callerID" | "city" | "compliance" | "externalID" | "score" | "zip" | "maximumRowSelection" | "customerName" | "me" | "assignTo" | "assign" | "selectionOptions" | "assignToMe" | "assignToSomeoneElse" | "ownerAssignee" | "noteLabel" | "assignDigitalContact" | "unableToAssignDigitalContact" | "createdDateRange" | "filterOptions" | "firstTag" | "addNew" | "endCall" | "leave" | "conferenceMenu" | "genericError" | "cannotDisconnectWithActiveCall" | "invalidSubjectError" | "agentTimer" | "customerTimer" | "maxConferenceLimitMessage" | "genericErrorMessageForDFO" | "dialAndMerge" | "dateTime" | "appleAppsReviews" | "youtube" | "googlePlay" | "googlePlaces" | "agentLabel" | "messageTags" | "refresh" | "consultCallError" | "dialSkillError" | "holdContactError" | "dialCallError" | "transferCallError" | "unpin" | "pin" | "multiParty" | "cxoneAgentAvailable" | "cannotDisconnectVoiceMail" | "unableToFetchDispositions" | "dispositionPermissionError" | "requeue" | "snooze" | "popIn" | "refused" | "unableToAssignClosedDigitalContact" | "unableToAssignAlreadyAssignedContact" | "unableToRetrieveAutoSummary" | "autoSummaryCompleted" | "autoSummaryBeingGenerated" | "autoSummaryError" | "autoSummaryNotAvailable" | "autoSummaryTooShort" | "autoSummaryWillGenerate" | "transferVoicemailSkill" | "transferWorkItemSkill" | "unableToTransferVoicemailSkill" | "unableToTransferWorkItemSkill" | "popOut" | "naturalCallingListIsEmpty" | "naturalCallingListRunningLow" | "callPlaced" | "answeredCall" | "busy" | "fax" | "intercept" | "noAnswer" | "callEnded" | "chooseOutcome" | "youPerformance" | "teamPerformance" | "percentagePerformance" | "overall" | "performance" | "dial" | "redial" | "noDigitalCaseinQueue" | "noPhoneCallsinQueue" | "relatedInteractions" | "currentInteraction" | "resolutionTime" | "context" | "contactsInQueue" | "inQueue" | "searchByCaseId" | "typePhoneNumberHere" | "loadMoreOptions" | "searchLimitExceeded" | "noResultFound" | "agentSkills" | "assignedSkills" | "skillNotSupported" | "unableToSendMessage" | "okay" | "viewRecentMessages" | "allMediaTypes" | "noAssignedSkills" | "noSkillsAssigned" | "telemetricData" | "processorName" | "cpuUsage" | "memoryUsage" | "memoryUnit" | "notAvailable" | "searchByContent" | "caseID" | "dropFiles" | "retry" | "replyTo" | "noSkillsAvailable" | "customerCardUpdateFailError" | "download" | "attachmentNotSent" | "howCanIHelp" | "greeting" | "copilotIntroduction" | "copilotUnavaliableMessage" | "copilotReconnectMessage" | "copilotEmailGenerationPlaceholderText" | "partiesMerged" | "swap" | "cxoneWem" | "threads" | "customers" | "lv_customers" | "sendTranscript" | "oneEmailErrorText" | "sending" | "transcriptSuccess" | "transcriptFailure" | "statusChangeText" | "statusChangeNotification" | "dismiss" | "readStatus" | "author" | "showMessage" | "columns" | "filterOptionsCount" | "assignLoadingNotification" | "downloadTranscript" | "seeTranslation" | "seeOriginal" | "hideTranslation" | "hideOriginal" | "translateMessages" | "translationOptions" | "customerLanguage" | "myLanguage" | "translateCustomerMessages" | "translateMyReplies" | "showNextBestResponses" | "hideNextBestResponses" | "insertResponse" | "sendResponse" | "lastActivity" | "closedCasePartOne" | "closedCasePartTwo" | "sendingBulkReply" | "bulkReplySentSuccessfully" | "unableToSendBulkReply" | "scheduledBulkReply" | "coBrowse" | "chatFingerprint" | "noChatfingerprintDataMessage" | "loggingConfiguration" | "logLevel" | "digitalSearchQueryUnsupported" | "assignToOthers" | "insertTable" | "rows" | "confirm" | "bgColor" | "deleteRow" | "deleteColumn" | "deleteTable" | "rowHeader" | "columnHeader" | "addInlineImage" | "noOfRowsColumns" | "unsupportedImageTypeErrorMessage" | "translationLicenseNotAvailable" | "webSocketReconnect" | "webSocketConnected" | "WebSocketReconnectUnsuccessful" | "caseto" | "caseFrom" | "assigned" | "setCaseAs" | "opened" | "reopened" | "interactionHistory" | "permissionDenied" | "contactYourAdmin" | "overallSentimentScore" | "suggestionSummary" | "noSuggestionYet" | "guidanceScores" | "landingMessage" | "permissionRequired" | "permissionHelpPhrase" | "noScore" | "noKnowledgeArticles" | "smartReply" | "lowerCaseInteractions" | "previewNotSupported" | "noDataAvailable" | "createDateRange" | "noResultsFound" | "searchTag" | "phoneEmailSearch" | "start" | "connectUsingAcs" | "acsEmailIdLabel" | "acsEmailID" | "msTeamsEmail" | "defaultToolTipLabel" | "removeAll" | "dateAndTime" | "noSameTimeSlot" | "outboundElevationFailed" | "rememberSetting" | "dispositionTags" | "addOutbound" | "focusTopNav" | "openHelpPage" | "openNotifications" | "connectAgentLeg" | "focusStates" | "focusQuickBar" | "goHome" | "openInteractionSearch" | "openQueueCounter" | "openDirectory" | "openSchedule" | "openWEM" | "openSettings" | "openCustomWorkspace" | "openReporting" | "openLaunch" | "openCustomerCard" | "openMultiparty" | "openAgentAssist" | "openCoPilot" | "openQuickResponse" | "openScreenpop" | "openMore" | "focusAppSpace" | "acceptIncomingCall" | "rejectIncomingCall" | "unhold" | "dialPad" | "goBackToPhone" | "openOutcomePanel" | "nextTab" | "previousTab" | "switchDigitalInteractions" | "openContactHistory" | "topNavigationShortcutsHeading" | "quickBarShortcutsHeading" | "appSpaceShortcutsHeading" | "phoneControlShortcutsHeading" | "generalShortcutsHeading" | "actionHeading" | "shortcutsHeading" | "shortcutsTable" | "voiceConnection" | "rightArrow" | "leftArrow" | "downloadAll" | "changeStatus" | "endDateGreaterThanStartError" | "statusChangeMessage" | "closedCaseAssignmentMessage" | "closedStatusChangeError" | "bulkReplyText" | "messageNotSent" | "relevance" | "AudioNotifications" | "VisualNotifications" | "previousResponse" | "nextResponse" | "adp_internalUseOnly" | "adp_webLinks" | "adp_images" | "adp_processSteps" | "adp_insertArticle" | "adp_insertLink" | "adp_insertImage" | "adp_insertSteps" | "adp_insertStep" | "adp_sendArticle" | "adp_sendLink" | "adp_sendImage" | "adp_sendSteps" | "adp_sendStep" | "adp_openLink" | "adp_expandImage" | "adp_positiveSentiment" | "adp_negativeSentiment" | "adp_neutralPositiveSentiment" | "adp_neutralNegativeSentiment" | "adp_transferSummary" | "adp_generateEmailResponse" | "adp_replyIsGenerating" | "adp_generate" | "adp_replyGenerated" | "adp_noAutomaticSuggestionFound" | "adp_emailGeneratorIsCurrentlyDown" | "adp_noSuggestionFoundDescription" | "adp_emailGeneratorDownDescription" | "adp_replyGeneratedDescription" | "adp_generateEmailDescription" | "adp_replyGeneratingDescription" | "deleteContent" | "deleteAuthorName" | "deleteMessageContentSuccess" | "deleteMessageContentFailed" | "deleteMessageAuthorSuccess" | "deleteMessageAuthorFailed" | "contentDeleted" | "deleteContentConfirmationTitle" | "deleteAuthorConfirmationTitle" | "deleteEntireMessage" | "noiseCancellation" | "sensitivity" | "ncExtensionHelpText" | "ncExtensionHelpDoc" | "stopRecording" | "imagePasteError" | "jabraCallControl" | "jabraCallControlText" | "addDevices" | "addDevicesText" | "selectedDevices" | "selectedDevicesText" | "noDevices" | "deviceAlreadyInUse" | "initializingError" | "genericHeadsetError" | "voiceMatch" | "noVoiceMatch" | "optedOut" | "notEnrolled" | "enrolled" | "enrollmentFailed" | "suspectedFraud" | "voiceBioMetric" | "verifyingEnrollment" | "processingOptOut" | "authenticated" | "voiceBioMetrics" | "enrollmentRequest" | "verify" | "consentoptIn" | "consentEnroll" | "notInterestedNoTime" | "moreInfo" | "thinkAbout" | "notHeared" | "callOnBehalf" | "believeSecurity" | "privacyIssues" | "noRecorded" | "otherReason" | "recordingDisabled" | "approvalReplyToSpecificMessage" | "displayAndKeyboard" | "keyboard" | "sendWithEnter" | "shortcuts" | "allChannels" | "allChannelsExceptEmail" | "noChannels" | "adjustLocation" | "locationTooltip" | "optOutReason" | "optOut" | "voiceBioHubError" | "adp_addTopic" | "adp_responseLength" | "adp_responseLengthLong" | "adp_responseLengthShort" | "adp_enterNewTopic" | "whatsAppMessageDeliveryFailedBanner" | "whatsAppMessageUndelivered" | "copilotEmailEditingOptions" | "copilotEmailSimplify" | "copilotEmailExpand" | "copilotEmailRephrase" | "copilotEmailSearch" | "simplify" | "expand" | "rephrase" | "copilotSearch" | "adp_responseTopics" | "adp_likeArticle" | "adp_dislikeArticle" | "tw" | "relatesToNoRelatableEntitiesSearch" | "relatesToNotConfiguredWithDataMemorialization" | "relatesToUnableToRelate" | "relatesToUnableToUnrelate" | "copilotEmailActionError" | "copilotEmailUpdatingPlaceholderText" | "adp_openInfo" | "adp_filtersUsed" | "adp_standardFilters" | "adp_copilotFilters" | "adp_copilotFiltersSubtext" | "adp_modifyFilters" | "filterCopilotData" | "failedToApplyFilters" | "failedToApplyFiltersDescription" | "selectAll" | "adp_selectTopicMessage" | "adp_no_answer_found" | "adp_feedbackTitle" | "adp_feedbacksubTitle" | "adp_feedbackPlaceholder" | "adp_saveFeedback" | "micSensitivity" | "speakerSensitivity" | "relatesTo" | "comprehensiveFeedbackSent" | "whatsAppMsgTemplates" | "deleteEntireMessageConfirmationTitle" | "unlike" | "reportIssue" | "reportAnIssue" | "comment" | "issueSubmittedForReview" | "issueSubmissionFailed" | "pleaseEnterAComment" | "pleaseMakeASelection" | "includeEventLog" | "cxoneAgent" | "reVerify" | "adp_feedbackTagAccurate" | "adp_feedbackTagComplete" | "adp_feedbackTagRelevant" | "adp_feedbackTagOther" | "adp_feedbackTagInaccurate" | "adp_feedbackTagIncomplete" | "adp_feedbackTagIrrelevant" | "adp_feedbackTagSlow" | "adp_journeySummary" | "adp_viewDetails" | "adp_hideDetails" | "adp_autoSummary" | "adp_last" | "adp_interactions" | "addEntity" | "createNewEntity" | "createNewEntitySuccessful" | "createNewEntityUnsuccessful" | "createNewEntityUnsuccessfulMessage" | "createEntity" | "filterIconTooltip" | "filterCopilotDataSubtext" | "filtersApplied" | "standardTags" | "copilotFilterIcon" | "countOfCopilotFiltersSelected" | "recent" | "addMember" | "create" | "noMessages" | "createNewGroup" | "createNewGroupContent" | "directMessage" | "membersChat" | "newGroupName" | "groupName" | "agentHive" | "directMessages" | "groups" | "chatWith" | "leaveGroup" | "authError" | "searchQuickReplies" | "searchResultsReset" | "searchResultsRefreshed" | "searchResultsPagination" | "scheduleToday" | "schedulePreviousDay" | "scheduleNextDay" | "playSecondaryRingtone" | "moreOptionInAppspace" | "editCustomerDetails" | "moreOptionsInLeftNavbar" | "dialpadInput" | "enter" | "commitmentScheduledTime" | "horizontalSplitter" | "clearSearch" | "logoLabel" | "skillsFilterApplied" | "unassignConfirmDialogMessage" | "dispositionRequired" | "datePicker" | "taskAssist" | "openTaskAssist" | "collapseLabel" | "expandLabel" | "autoSummaryFailed" | "autoSummaryFailedError" | "proceedWithout" | "taskAssistErrorTitle" | "taskAssistErrorDescription" | "collapseEmailHeadersLabel" | "expandEmailHeadersLabel" | "adp_autopilotTransferSummary" | "resultsFound" | "taskAssistSearchPlaceholder" | "leftNavigationLabel" | "agentProfileGenericErrorToastMessage" | "channelsLoading" | "skillsFound" | "skillsFoundWithMediatype" | "closedForAddingNewMessages" | "nextPage" | "previousPage" | "card" | "backToScheduleLabel" | "invalidStartDate" | "invalidEndDate" | "previousInteractionHistoryPage" | "nextInteractionHistoryPage" | "mergeContacts" | "adp_taskAssistError" | "adp_taskAssistTimeoutError" | "editGroupName" | "removeFavorite" | "markFavorites" | "addRemoveMember" | "conversationLoading" | "update" | "markFavoriteError" | "renameGroupError" | "createGroupError" | "createDuplicateGroupError" | "adp_cancel" | "adp_taskAssistSchemaNotFound" | "adp_submit" | "tone" | "requiredCustomFieldError" | "favsLimitExceeded" | "clientDataApiStorageExceeded" | "collapseMessage" | "expandMessage" | "collapseMessageAria" | "expandMessageAria" | "skipToContent" | "skipToMain" | "recordingStarted" | "recordingStopped" | "recordingFailed" | "SearchOptionMenu" | "emailMessageSortOrderAsc" | "emailMessageSortOrderDesc" | "agentStatus" | "externalData" | "replyAllToMessage" | "forwardMessage" | "average" | "critical" | "agentIssueTypeId0" | "agentIssueTypeId1" | "agentIssueTypeId2" | "agentIssueTypeId3" | "agentIssueTypeId4" | "agentIssueTypeId5" | "agentIssueTypeId6" | "agentIssueTypeId7" | "agentIssueTypeId8" | "agentIssueTypeId9" | "agentIssueTypeId10" | "agentIssueTypeId11" | "agentIssueTypeId12" | "agentIssueTypeId13" | "agentIssueTypeId14" | "agentIssueTypeId15" | "collapseAssignments" | "expandAssignments" | "moreContactActions" | "moreActionsOnThisMessage" | "expandMailHeader" | "collapseMailHeader" | "richTextToolbar" | "colorPicker" | "selectRoutingQueue" | "adp_autoSummaryTitle" | "adp_edit" | "adp_save" | "adp_copy" | "translatedMessage" | "searchChat" | "adp_run" | "adp_open" | "emergencyCallingDisclaimer" | "saveAndRedial" | "saveAndClose" | "showTranscript" | "hideTranscript" | "closeNotification" | "nextContact" | "loadPreviousMessages" | "fb_inbound" | "fb_outbound" | "ib_call" | "ob_call" | "tw_inbound" | "tw_outbound" | "ig_inbound" | "ig_outbound" | "dialpadInputLabel" | "dialpadInputPlaceholder" | "callIsOnHold" | "callMasked" | "callResumed" | "callUnmasked" | "selectedColumns" | "nonSelectedColumns" | "dragOrClickToReorder" | "moveItemUp" | "moveItemDown" | "moveItemToSelected" | "moveItemToNonSelected" | "connectionLatency" | "connectionLatencyLabel" | "seconds" | "platformConnectionStatus" | "transcriptionStopped" | "connectionRestored" | "helpLink" | "scrollToBottom" | "adp_retryingAutoSummary" | "adp_retryAutoSummaryTitlte" | "adp_retryAutoSummaryDescription" | "retryAutoSummary" | "youCanRetryAfter" | "moreInformationQueue" | "dndScreenReaderInstruction" | "dndPickUpItem" | "dndDragStart" | "dndDragOver" | "dndDragEnd" | "dndDragCancel" | "dndEmptyDrop" | "memoryHeapStatus" | "memoryIsHigh" | "memoryLimit" | "memoryStatus" | "acp_dt_chooseASection" | "acp_dt_sectiontobegin" | "acp_dt_suggestedQuestions" | "cxoneAgentIntegrationNotEnabled" | "addFavorite" | "agentSearchBox" | "redoWithEdit" | "reasonForDenial" | "qrFavoriteAdded" | "qrRemovedFromFavorites" | "validNumberErrorMessage" | "contactSpecificApps" | "visibleGlobalApps" | "HiddenGlobalApps" | "group_to" | "group_from" | "group_added" | "group_removed" | "group_and" | "group_others" | "group_renamed" | "group_left" | "stopRecordingError" | "acp_dt_confirmSubmit" | "acp_dt_areYouSure" | "acp_dt_confirmCancel" | "acp_dt_dontSave" | "acp_dt_returnToPreviousSection" | "acp_dt_allQuestionsAnswered" | "acp_dt_confirmSubmission" | "acp_dt_boolean_input_yes" | "acp_dt_requiredField" | "acp_dt_noSectionsReturned" | "acp_dt_noCaptureDetails" | "phoneValidationErrorMessage" | "mpowerSnowAgentLicenseNotEnabled" | "agentEligibilityError" | "transferConsultError" | "maxMultiPartyLimit" | "rejectNotSupported" | "transcriptLicenseNotEnabled" | "copilotLicenseNotEnabled" | "sessionEndedDueToMappingIssue" | "stateChangeUnavailableCodeNotAssigned" | "loggedOutInteraction" | "copilotScriptLoadFailed" | "logoutPopupBlocked" | "callTranscriptOldInteractionMsg" | "copilotOldInteractionMsg" | "callMuted" | "callUnmuted" | "categories" | "quickReplies" | "messageTemplates" | "directVoicemailTransfer" | "volume" | "choose" | "selectedDateIs" | "blockTransferForClosedSkill" | "ok" | "fileSize25Mb" | "maximumAttachmentsCount" | "goBackToQRMenu" | "addQRToEditor" | "previewQR" | "expandQR" | "expandedQR" | "removeTimeSlot" | "mandatoryDisposition" | "copilotNotAvailableInConsultCalls" | "conversations" | "useDirectoryToRedial" | "conversationsUserStatus1" | "conversationsUserStatus2" | "updateUserAvailabilityError" | "postalCode" | "rewind10Seconds" | "forward10Seconds" | "callRecordingDisclaimer" | "typeYourNotes" | "typeYourMessage" | "skip" | "callTranscriptNotAvailableForThisCall" | "copilotNotAvailableForThisCall" | "closeWithoutSavingTitle" | "closeWithoutSavingMessage" | "deleteConfigurationTitle" | "deleteConfigurationMessage" | "cxoneAgentWS" | "personalInformation" | "expanded" | "collapsed" | "collapse" | "pressEnterTo" | "acp_dt_captureDetails" | "adp_checklist_completed" | "acp_checklist_close" | "acp_checklist_close_confirmation" | "adp_checklist_completion_message" | "acp_checklist_time_based" | "acp_checklist_complete" | "viewRelatedWorkflows" | "relatedWorkflows" | "workflowIdentifiedThroughChat" | "workflowsIdentifiedThroughChat" | "toolbar_copilot" | "toolbar_collapse" | "toolbar_expand" | "smartReachInvalidCustomerId" | "smartReachZipcodeRequired" | "remoteSessionEnded" | "customerIdTooLongError" | "customerIdInvalidCharactersError" | "configurationSelect" | "moreConversationOptions" | "openMembersList" | "acp_workflow_status_running" | "acp_workflow_status_waiting" | "acp_workflow_status_completed" | "acp_workflow_status_failed" | "acp_workflow_no_active" | "acp_workflow_no_active_description" | "acp_workflow_completed_title" | "acp_workflow_completed_at" | "acp_workflow_failed_title" | "acp_workflow_retry" | "acp_workflow_search_placeholder" | "acp_workflow_title" | "acp_workflow_no_matching" | "acp_workflow_press_enter_to_search_for" | "acp_workflow_running" | "acp_workflow_default_name" | "acp_workflow_in_progress" | "acp_workflow_only_one_at_a_time" | "acp_workflow_time_just_now" | "acp_workflow_time_minutes_ago" | "acp_workflow_time_hours_ago" | "legacyDirectories" | "newGenDirectories" | "copilotSearchPlaceholder" | "acp_workflow_cancelled_by_user" | "dispositionRetryTimeInPast" | "resultsAvailable" | "acceptCallFailedError" | "transferCallErrorMessage" | "agentNotAvailableToReceiveWork" | "transferRequested" | "noAgentsAssignedToSkill" | "acp_dt_formSection" | "adp_expandSection" | "adp_collapseSection" | "copilotGridConnecting" | "copilotGridConnected" | "copilotGridWaitingConfig" | "copilotGridConnectionFailed" | "copilotGridDisconnected" | "copilotGridConnectionErrorHint" | "copilotGridConnectingHint" | "copilotGridMissingUrlTokenTitle" | "copilotGridMissingUrlTokenMessage" | "copilotGridMissingUrlTokenHint" | "copilotGridMissingAuthTokenTitle" | "copilotGridMissingAuthTokenMessage" | "copilotGridMissingAuthTokenHint" | "copilotGridInvalidCredentialsTitle" | "copilotGridInvalidCredentialsMessage" | "copilotGridInvalidCredentialsHint" | "copilotGridRetry" | "copilotGridLoadingMessage" | "copilotTileStatusUpdated" | "copilotTileStatusUpdating" | "copilotFeedNew" | "acp_workflow_time_seconds_ago" | "adp_primaryAnswer" | "adp_secondaryAnswer" | "currentAgentState" | "unableToCreateOutboundDraftContact" | "fileSizeSomeExceeding40Mb" | "fileSizeSingleExceeding40Mb" | "fileSizeTotalExceeding100Mb" | "callDisconnectedMessage" | "disconnectReasonBadNumber" | "disconnectReasonBusy" | "disconnectReasonError" | "skillDisabled" | "internalChat" | "unableToAssignDraftContact" | "draft" | "closedAndDraft" | "draftStatusChangeError" | "disabledOutboundDraftContact" | "draftLabel" | "draftContactBulkReplyDisabled" | "enterPhoneNumber" | "enterID" | "enterPostalCode" | "holdTimerLimitReached" | "callerNumberRestricted" | "agenthivePreferences" | "agenthiveBackToInternalChat" | "agenthiveMuteNotifications" | "directoryFilter" | "verticalSplitter" | "splitterInstructions" | "splitterMinimum" | "splitterMaximum" | "noDeviceConnected" | "deviceDisconnectedTitle" | "deviceDisconnectedSubtitle" | "noDeviceConnectedSubtitle" | "microphone" | "speaker" | "endCallBlockedHoldAndMute" | "endCallBlockedHold" | "endCallBlockedMute" | "consultContextTitleConferenceCall" | "consultContextTitleIncomingConference" | "consultContextTitleIncomingConsult" | "consultContextBodyIncludesAgentsAndCustomers" | "consultContextBodyIncludesAgents" | "consultContextBodyIncludesCustomers" | "adp_responseTopicsIncluded" | "adp_responseTopicsNotCovered" | "acp_dt_allSectionsCompleted" | "acp_dt_dataTypeError" | "acp_dt_questionContext" | "acp_dt_questionContextTooltip" | "acp_dt_wrapUpInterview" | "acp_dt_wrapUpSummaryBelow" | "acp_dt_contact" | "acp_dt_agent" | "acp_dt_sectionsCompleted" | "acp_dt_questionsAnswered" | "acp_dt_reviewResponses" | "acp_dt_interviewSummary" | "acp_dt_showSkippedFields" | "acp_dt_printAsPdf" | "acp_dt_preview" | "acp_dt_boolean_input_no" | "acp_dt_xOfY" | "acp_dt_section" | "acp_dt_duration" | "acp_dt_durationValue" | "conversationsGroupPermissionDenied" | "conversationsCreateGroupDisabled"
notificationType
notificationType: "WemNotification" | "AgentNotification" | "RecordingNotification" | "ConversationNotification"
reason
reason: "Policy" | "Hold" | "Mask" | "RecordOnDemand" | "StopOnDemand" | "CustomerDisconsent" | "Unknown"
recordingId
recordingId: string
recordingStreamDirection
recordingStreamDirection: "ToAgent" | "FromAgent"
status
status: "RECORDING" | "STOPPED" | "RECORDING_FAILURE" | "POOR_QUALITY" | "UNKNOWN" | "NORECORDING"
Optional timestamp
timestamp?: Date
toastType
toastType: string
Model class to display WEM notification recording data