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Interface AgentSkill

Declare all the agent skills details

Hierarchy

  • AgentSkill

Index

Properties

Properties

Optional digitalPOC

digitalPOC?: string
remarks
  • Digital POC channel type

Optional digitalPOCName

digitalPOCName?: string
remarks
  • Digital POC channel name

isNaturalCallingRunning

isNaturalCallingRunning: boolean
remarks

isOutbound

isOutbound: boolean
remarks
  • flag to identify outbound skill

isPriorityBlending

isPriorityBlending: boolean
remarks

Optional requireCustomerId

requireCustomerId?: boolean
remarks
  • Flag indicating whether customer ID is required for this skill

skillId

skillId: number
remarks
  • Unique identifier for skill

skillName

skillName: string
remarks
  • Name of the skill

strategy

strategy: string
remarks
  • The value that indentify whether the outbound skill is 'Manual' or 'PersonalConnection'

typeId

typeId: number
remarks
  • Unique identifier for the type of media

useACW

useACW: boolean
remarks
  • flag to identify the skill has ACW state

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