ContactHistoryIndexDBArgs | nice-cxone-acd-agent-apps

Interface for contact history index db arguments

param acdContactDetails

Call contact event for voice call, voicemail or workitem details

param mediaType

media type of the contact

param icAgentId

agent id of logged in agent

param dispositionData

disposition data filled into dispo slice

example

ContactHistoryIndexDBArgs

Hierarchy

ContactHistoryIndexDBArgs

Index

Properties

acdContactDetails

acdContactDetails: any

dispositionData

dispositionData: { dispositionNotes: string; primaryDispositionId: number; tags: AssertsShape<{ isActive: default<boolean, AnyObject, boolean>; notes: default<string, AnyObject, string>; tagId: RequiredNumberSchema<number, AnyObject>; tagName: RequiredStringSchema<string, AnyObject> }>[] }

Type declaration

dispositionNotes: string
primaryDispositionId: number
tags: AssertsShape<{ isActive: default<boolean, AnyObject, boolean>; notes: default<string, AnyObject, string>; tagId: RequiredNumberSchema<number, AnyObject>; tagName: RequiredStringSchema<string, AnyObject> }>[]

icAgentId

icAgentId: string

mediaType

mediaType: MediaType