Since we are using the same interface for both create and update operations, and the businessPoc field is not required during an update, we have made it optional.
The reason we are passing null for businessPoc is when an agent logs in using softPhone mode, we don't have a proper businessPoc to send to LV as LV has string validation for businessPoc
Since we are using the same interface for both create and update operations, and the customerPoc field is not required during an update, we have made it optional.
These parameters are required by the search API.
These parameters are required by the search API.
These parameters are required by the search API.
These parameters are required by the search API.
These parameters are required by the search API.
Since we are using the same interface for both create and update operations, and the startTime field is not required during an update, we have made it optional.
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This interface is for creating a a new interaction record or updating an existing record from an external source. Interface used as a Model for Request JSON