KnowledgeHubConfiguration | nice-cxone-acd-agent-apps

Configuration for the Knowledge Hub in the agent assist app.

Index

articleCount: number

The maximum number of articles that can be returned from the knowledge hub.

contentAudience: string

The audience for the content in the knowledge hub.

enableDirectQuery?: boolean

Indicates if direct query from knowledge hub is enabled.

enableSecondaryDirectQuery?: boolean

Indicates if direct query from secondary knowledge hub is enabled.

feedbackEnabled: boolean

Indicates if feedback for knowledge hub articles is enabled.

kbImagesEnabled: boolean

Indicates if images are enabled in the knowledge hub.

kbImagesMaximumCount: number

The maximum number of images that can be returned from the knowledge hub.

knowledgeHubId: string

The unique ID of the knowledge hub.

processStepsEnabled: boolean

Indicates if process steps are enabled in the knowledge hub.

responseLength: number

The maximum length of responses returned from the knowledge hub.

secondaryFeedbackEnabled?: boolean

Indicates if feedback for secondary knowledge hub articles is enabled.

shareable: boolean

Indicates if articles from the knowledge hub are shareable.

webLinksEnabled: boolean

Indicates if web links are enabled in the knowledge hub.

webLinksMaximumCount: number

The maximum number of web links that can be included in the knowledge hub.