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Interface RecordingNotificationPayload

Represents the payload for a recording notification.

Hierarchy

  • RecordingNotificationPayload

Index

Properties

Properties

contactId

contactId: string
remarks
  • The unique identifier for the contact.

Optional contactNo

contactNo?: string
remarks
  • The contact number associated with the recording.

Optional interactionId

interactionId?: string
remarks
  • The unique identifier for the interaction associated with the recording.

reason

reason: "Policy" | "Hold" | "Mask" | "RecordOnDemand" | "StopOnDemand" | "CustomerDisconsent" | "Unknown"
remarks
  • The reason for the recording status change.

recordingId

recordingId: string
remarks
  • The unique identifier for the recording.

segmentId

segmentId: string
remarks
  • The unique identifier for the recording segment.

status

status: "RECORDING" | "STOPPED" | "RECORDING_FAILURE" | "POOR_QUALITY" | "UNKNOWN" | "NORECORDING"
remarks
  • The current status of the recording.

streamDirection

streamDirection: "ToAgent" | "FromAgent"
remarks
  • The direction of the recording stream.

Optional timestamp

timestamp?: string
remarks
  • The timestamp of the recording notification.

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