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Interface SkillAgentAssignment

Represents a single agent-skill assignment returned by the CMA v16.0 skills/agents API.

Hierarchy

  • SkillAgentAssignment

Index

Properties

agentId: number

Unique agent identifier

agentName: string

Agent display name in "LastName, FirstName" format from CMA API

idbAgentData?: AgentStateResponse

Full agent record from IndexedDB, populated by CXoneSkillAgentsProvider.syncSkillAgentsWithIdbAgentData

isActive: boolean

Whether the assignment is currently active

lastUpdateTime?: string

ISO-8601 timestamp of the last update to this assignment

mediaType?: number

Media type identifier (e.g. 4 for phone)

mediaTypeName?: string

Human-readable media type name

proficiencyName?: string

Optional skill proficiency label

skillId: number

Skill identifier this assignment belongs to

skillName?: string

Human-readable skill name

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