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Class CXoneAgentContactHistory

Class to manage agent contact history

Hierarchy

  • CXoneAgentContactHistory

Index

Constructors

Methods

Constructors

constructor

Methods

clearContactHistoryData

  • clearContactHistoryData(): Promise<void>

createContactHistoryObject

  • createContactHistoryObject(args: ContactHistoryIndexDBArgs): { agentId: string; contactId: any; contactStart: string; dispositionNotes: string; firstName: string; fromAddr: string; isOutbound: boolean; lastName: string; lastUpdateTime: string; mediaType: string; primaryDispositionId: number; skillId: any; skillName: any; tags: { TagName: string }[]; teamId: string; toAddr: string; totalDurationSeconds: number }

  • Method to create and return contact history object

    example
    • createContactHistoryObject(contactHistoryIndexDBArgs)

    Parameters

    Returns { agentId: string; contactId: any; contactStart: string; dispositionNotes: string; firstName: string; fromAddr: string; isOutbound: boolean; lastName: string; lastUpdateTime: string; mediaType: string; primaryDispositionId: number; skillId: any; skillName: any; tags: { TagName: string }[]; teamId: string; toAddr: string; totalDurationSeconds: number }

    • contact history object
    • agentId: string
    • contactId: any
    • contactStart: string
    • dispositionNotes: string
    • firstName: string
    • fromAddr: string
    • isOutbound: boolean
    • lastName: string
    • lastUpdateTime: string
    • mediaType: string
    • primaryDispositionId: number
    • skillId: any
    • skillName: any
    • tags: { TagName: string }[]
    • teamId: string
    • toAddr: string
    • totalDurationSeconds: number

getACDContactHistoryData

  • getACDContactHistoryData(): Promise<{}>

setACDContactHistoryData

  • setACDContactHistoryData(contactHistoryData: {}): Promise<void>

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