DigitalContactManager | nice-cxone-acd-agent-apps

Class to handle the contacts

Hierarchy

DigitalContactManager

Index

Constructors

constructor

Methods

Constructors

constructor

new DigitalContactManager(): DigitalContactManager

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:114
example
```
const DigitalContactManager = new DigitalContactManager();
```
Returns DigitalContactManager

Properties

Private EVENT_HUB_POLLING_INTERVAL_MS

EVENT_HUB_POLLING_INTERVAL_MS: number = 300000

Private Readonly SYNC_ENABLED_EVENTS

SYNC_ENABLED_EVENTS: Set<CXoneDigitalEventType> = ...

Private acdSession

acdSession: ACDSessionManager = ...

Private adminService

adminService: AdminService = ...

Private currentUserId

currentUserId: string = ''

Private cxoneDigitalContactHelper

cxoneDigitalContactHelper: CXoneDigitalContactHelper = ...

Private Readonly deltaEvents

deltaEvents: CXoneDigitalEventType[] = ...

Private digitalContactId

digitalContactId: string[] = ...

Private digitalContactMap

digitalContactMap: Map<string, CXoneDigitalContact> = ...

digitalContactService

digitalContactService: DigitalContactService = ...

Private digitalEventSyncDictionary

digitalEventSyncDictionary: Map<string, Map<string, string>> = ...

Private digitalEventSyncService

digitalEventSyncService: DigitalEventSyncService = DigitalEventSyncService.instance

Private digitalService

digitalService: DigitalService = ...

Private digitalWebsocket

digitalWebsocket: CXoneDigitalWebsocket = CXoneDigitalWebsocket.instance

dispositionService

dispositionService: DispositionService = ...

Private eventHubProvider

eventHubProvider: CXoneEventHubProvider = ...

Private isDigitalEventDeltaPublishingEnabled

isDigitalEventDeltaPublishingEnabled: boolean = ...

Private isOldUserSlotFlowEnabled

isOldUserSlotFlowEnabled: boolean = ...

Private isWSAPIIntegrationRevampToggleEnabled

isWSAPIIntegrationRevampToggleEnabled: boolean = ...

Private isWebSocketFailure

isWebSocketFailure: boolean = false

Private logger

logger: CcfLogger = ...

Private Optional messageHandlerSubscription

messageHandlerSubscription?: Subscription

onAgentHiveEvent

onAgentHiveEvent: Subject<{ eventType: string; message: AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }> }> = ...

onAvailabilityEvent

onAvailabilityEvent: Subject<any> = ...

onDigitalContactEvent

onDigitalContactEvent: Subject<CXoneDigitalContact> = ...

onDigitalContactNewMessageEvent

onDigitalContactNewMessageEvent: Subject<{ contactId: string; interactionId: string; message: AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }> }> = ...

onDigitalContactUserTypingPreviewEvent

onDigitalContactUserTypingPreviewEvent: Subject<{ eventType: string; message?: any; threadId: string }> = ...

onDigitalWsNotificationEvent

onDigitalWsNotificationEvent: Subject<string> = ...

onDispositionEvent

onDispositionEvent: Subject<CXoneDisposition[] | CXoneSdkError> = ...

onUserSlotEvent

onUserSlotEvent: Subject<any> = ...

Private Readonly requestManager

requestManager: RequestManager = ...

Private skillService

skillService: SkillService = ...

Private userSlotPollingStarted

userSlotPollingStarted: boolean = false

userSlotProvider

userSlotProvider: CXoneUserSlotProvider = ...

Private userSlotSubscribed

userSlotSubscribed: Subscription = null

Private viewOnlyCases

viewOnlyCases: string[] = []

Methods

abortRequestWithoutKey

abortRequestWithoutKey(contactId: string): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1231
Aborts all active requests associated with the given contact.

This is typically used when switching contacts to prevent stale API responses from updating state.

example
// When user switches from contact 123 to 456 abortRequestWithoutKey('123');

Parameters
- contactId: string
  
  Identifier of the contact whose pending requests should be cancelled
Returns void

Private addTraceIdInEventSyncDictionary

addTraceIdInEventSyncDictionary(eventName: string, contactId: string, traceId: string, eventData?: string | AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }>): Promise<boolean>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:211
Add a traceId for given eventName and contactId.

example
addTraceIdInEventSyncDictionary('event1', 'contact1', 'trace1');

Parameters
- eventName: string
  
  The name of the event
- contactId: string
  
  The ID of the contact
- traceId: string
  
  The trace ID associate with the event and contact
- Optional eventData: string | AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }>
Returns Promise<boolean>

Private checkSchemaAndPublishAvailability

checkSchemaAndPublishAvailability(eventData: any): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:722
checkSchemaAndPublishAvailability.

Parameters
- eventData: any
  
  eventData from digitalWebsocket.onMessageReceived subscription this method will be called in case of MESSAGE_NOTE_CREATED , MESSAGE_NOTE_DELETED , MESSAGE_NOTE_UPDATED , MESSAGE_UPDATED(only for change in message tags), MESSAGE_DELIVERY_STATUS_CHANGED, MESSAGE_SEEN_CHANGED event are updated and to validate the event data and publish that message data
Returns void

Private checkSchemaAndPublishForMessage

checkSchemaAndPublishForMessage(currentContact: CXoneDigitalContact, eventData: any): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:692
checkSchemaAndPublishForMessage.

Parameters
- currentContact: CXoneDigitalContact
  
  cxone Digital contact details
- eventData: any
  
  eventData from digitalWebsocket.onMessageReceived subscription this method will be called in case of MESSAGE_NOTE_CREATED , MESSAGE_NOTE_DELETED , MESSAGE_NOTE_UPDATED , MESSAGE_UPDATED(only for change in message tags), MESSAGE_DELIVERY_STATUS_CHANGED, MESSAGE_SEEN_CHANGED event are updated and to validate the event data and publish that message data
Returns void

Private digitalContactEventHandler

digitalContactEventHandler(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1093
subscribe the digital contact event

Returns void

Private digitalWebsocketConnectionStateHandler

digitalWebsocketConnectionStateHandler(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:661
Used for handling web socket error/success notifications
example
```
digitalWebsocketConnectionStateHandler()
```
Returns void

Private digitalWebsocketMessageHandler

digitalWebsocketMessageHandler(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:504
handles web socket message events
example
```
digitalWebsocketMessageHandler
```
Returns void

Private getActualEventName

getActualEventName(eventName: string): string

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:194
Method to get actual event name for the given event. In case of AssigntoMe & UnAssign events we get CaseInboxAssigneeChanged event from websocket. To differentiate between these two events we will use actual event name.

example
getActualEventName(event);

Parameters
- eventName: string
  
  The name of the event we receive from websocket.
Returns string
- actual event name differentiating assign & unassign.

getContactDetails

getContactDetails(contactId: string, isAssignedToAgentInbox?: boolean): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1085
Method used to get Digital Contact Details,publish it and subscribe to event hub

Parameters
- contactId: string
  Contact Id of the digital contact
```
@example - 
getContactDetails('1234')
```
- isAssignedToAgentInbox: boolean = true
Returns void

Private getDigitalContactDetails

getDigitalContactDetails(contactId: string, eventDetails: AssertsShape<{ eventId: default<string, AnyObject, string>; eventObject: default<string, AnyObject, string>; eventType: RequiredStringSchema<string, AnyObject>; traceId: default<string, AnyObject, string> }>, isAssignedToAgentInbox?: boolean): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:954
get assigned digital contact details based on caseId
example
```
getDigitalContactDetails
```
Parameters
- contactId: string
- eventDetails: AssertsShape<{ eventId: default<string, AnyObject, string>; eventObject: default<string, AnyObject, string>; eventType: RequiredStringSchema<string, AnyObject>; traceId: default<string, AnyObject, string> }>
- isAssignedToAgentInbox: boolean = true
Returns Promise<void>

getTraceIdFromEventSyncDictionary

getTraceIdFromEventSyncDictionary(eventName: string, contactId: string): string

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:435
Retrieve a traceId by eventName + contactId

example
getTraceIdFromEventSyncDictionary('event1', 'contact1');

Parameters
- eventName: string
  
  The name of the event
- contactId: string
  
  contact id
Returns string

Private getUserSlotsApi

getUserSlotsApi(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1192
user slot api call for the userId
example
```
getUserSlotsApi
```
Returns void

handleAssigneeChangedEvent

handleAssigneeChangedEvent(contactId: string, traceId: string): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:400
Handle Assignee Changed API response in case of case assignment to agent inbox from

example
handleAssigneeChangedEvent(contactId, traceId);

Parameters
- contactId: string
  
  contact id
- traceId: string
  
  Unique id for tracking the events and avoiding duplication
Returns Promise<void>

handleCaseStatusChangedEvent

handleCaseStatusChangedEvent(contactId: string, traceId: string, status: string): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:350
Handle Case Status changed API response in case of case status changed

example
handleCaseStatusChangedEvent(contactId, traceId, status);

Parameters
- contactId: string
  
  contact id
- traceId: string
  
  Unique id for tracking the events and avoiding duplication
- status: string
  
  Updated status of the case.
Returns Promise<void>

Private handleDigitalSyncEvent

handleDigitalSyncEvent(event: DigitalEventSync): Promise<boolean>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:173
Method to handle digital sync events from the DigitalEventSyncService

example
handleDigitalSyncEvent(event);

Parameters
- event: DigitalEventSync
  
  DigitalEventSync object containing contactId, eventName, traceId
Returns Promise<boolean>

handleDigitalUserSlot

handleDigitalUserSlot(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:780
Method to handle digital user slot polling under the new simplified flow. Starts user slot polling directly without any feature toggle or leader election dependency.
example
```
 handleDigitalUserSlot()
```
Returns void

handleMessageAddedIntoCaseEvent

handleMessageAddedIntoCaseEvent(contactId: string, traceId: string, messageAddedEventData?: AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }>): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:304
Handle Message Added Into Case API response in case of new message added to case

example
handleMessageAddedIntoCaseEvent(contactId, traceId);

Parameters
- contactId: string
  
  contact id
- traceId: string
  
  Unique id for tracking the events and avoiding duplication
- Optional messageAddedEventData: AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }>
Returns Promise<void>

handleMessageUpdatedEvent

handleMessageUpdatedEvent(contactId: string, traceId: string, messageUpdatedEventData?: AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }>): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:278
Handle Message Updated API response in case of message update event

example
handleMessageUpdatedEvent(contactId, traceId);

Parameters
- contactId: string
  
  contact id
- traceId: string
  
  Unique id for tracking the events and avoiding duplication
- Optional messageUpdatedEventData: AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }>
Returns Promise<void>

Private handleTraditionalDigitalEvent

handleTraditionalDigitalEvent(eventData: any, eventDetailsToPublish: any): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:587
Handles WebSocket events that do not follow the delta publishing path. Validates the raw event data, updates the matching contact in the map, publishes new messages, and unsubscribes agent assist when required.
example
```
await this.handleTraditionalDigitalEvent(eventData, eventDetailsToPublish);
```
Parameters
- eventData: any
  
  Raw event data from the WebSocket
- eventDetailsToPublish: any
  
  Derived event details including resolved eventType and traceId
Returns Promise<void>

handleUnAssigneeChangedEvent

handleUnAssigneeChangedEvent(contactId: string, traceId: string): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:414
Handle UnAssignee Changed API response in case of case unassignment from agent inbox

example
handleUnAssigneeChangedEvent(contactId, traceId);

Parameters
- contactId: string
  
  contact id
- traceId: string
  
  Unique id for tracking the events and avoiding duplication
Returns Promise<void>

handleUserSlotPollResponse

handleUserSlotPollResponse(userSlotResponse: AssertsShape<Assign<ObjectShape, { caseId: default<string, AnyObject, string>; postId: default<string, AnyObject, string>; slotId: default<string, AnyObject, string> }>>[]): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:794
Parses the user slot poll response and updates the digital contact map accordingly (AW-55667). Adds newly assigned contacts and removes unassigned ones on every poll cycle.

example
handleUserSlotPollResponse(userSlotResponse)

Parameters
- userSlotResponse: AssertsShape<Assign<ObjectShape, { caseId: default<string, AnyObject, string>; postId: default<string, AnyObject, string>; slotId: default<string, AnyObject, string> }>>[]
  
  The response containing user slots information.
Returns void

Private hydrateAndPublishAdditionalData

hydrateAndPublishAdditionalData(data: MessageAddedIntoCaseDeltaEvent): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:471
Post-parse callback for delta events: hydrates the delta content with full message body if additional content is flagged, publishes the arrival to public channel subscribers, and triggers agent assist unsubscribe when applicable. in Traditional flow we parsing YUP validated response as per CXoneDigitalContact object,there we calling services to get the additional message content if hasAdditionalMessageContent flag is true.same action we doing here in this delta flow as well in this callback after validating the delta event & before sending delta object to middleware.
example
```
DigitalEventFactory.instance.parseAndPublishDeltaEvent(eventData, this.hydrateAndPublishAdditionalData);
```
Parameters
- data: MessageAddedIntoCaseDeltaEvent
  
  The parsed delta content
Returns Promise<void>

Private initialize

initialize(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:123
Method to create instance for voice and contact service and update agent permissions and call contact event

Returns void

initializeDigital

initializeDigital(): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:142
initialize Digital methods like starting websocket, user slot connection
example
```
initializeDigital
```
Returns Promise<void>

Private initializeDigitalEventSync

initializeDigitalEventSync(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:164
Method to initialize digital event sync service

Returns void

Private Readonly isDeltaEventApplicable

isDeltaEventApplicable(eventType: CXoneDigitalEventType): boolean

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:106
Parameters
- eventType: CXoneDigitalEventType
Returns boolean

Private isSyncDictionaryUpdateRequired

isSyncDictionaryUpdateRequired(eventName: string, traceId?: string): boolean

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:264
Check if the digital event sync dictionary should be updated for the given event

example
isSyncDictionaryUpdateRequired(CXoneDigitalEventType.CASE_INBOX_ASSIGNEE_CHANGED, 'trace123');

Parameters
- eventName: string
  
  The name of the event
- Optional traceId: string
  
  The trace ID associated with the event
Returns boolean
- true if sync dictionary update is required, false otherwise

manageUserSlotDetails

manageUserSlotDetails(): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:737
Method to determine whether to poll user slot api
example
```
 manageUserSlotDetails()
```
Returns Promise<void>

parseUserSlotPollResponse

parseUserSlotPollResponse(userSlotResponse: AssertsShape<Assign<ObjectShape, { caseId: default<string, AnyObject, string>; postId: default<string, AnyObject, string>; slotId: default<string, AnyObject, string> }>>[], WebsocketConnectionFailure: boolean): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:850
Method to parses the user slot poll response and updates the digital contact map accordingly.
example
- parseUserSlotPollResponse(userSlotResponse, WebsocketConnectionFailure)
Parameters
- userSlotResponse: AssertsShape<Assign<ObjectShape, { caseId: default<string, AnyObject, string>; postId: default<string, AnyObject, string>; slotId: default<string, AnyObject, string> }>>[]
  
  The response containing user slots information.
- WebsocketConnectionFailure: boolean
  
  A boolean indicating if there was a WebSocket connection failure.
Returns void

Private pollUserSlots

pollUserSlots(WebsocketConnectionFailure?: boolean): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:828
Method to invoke user slot API and polling for data reconcile based on case
example
```
 pollUserSlots()
```
Parameters
- WebsocketConnectionFailure: boolean = false
Returns void

Private publishAvailabilityState

publishAvailabilityState(contact: any): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1121
Method used to get the CXoneContact

Parameters
- contact: any
Returns void

Private publishContact

publishContact(contact: CXoneContact): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1109
Method used to get the CXoneContact

Parameters
- contact: CXoneContact
Returns void

Private publishDispositionDetails

publishDispositionDetails(caseId: string, skillId: string, mediaType: MediaType): Promise<void>

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1032
Method used to publish disposition details

Parameters
- caseId: string
  
  Case Id
- skillId: string
  Skill Id
```
@example - 
publishDispositionDetails('1234', '6545')
```
- mediaType: MediaType
Returns Promise<void>

Private publishNetworkNotification

publishNetworkNotification(networkState: number): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1157
Method used to send connection state updates of browser network

Parameters
- networkState: number
Returns void

Private publishNewMessageForContact

publishNewMessageForContact(contactId: string, message: AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }>, interactionId: string): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1181
publish event for newly arrived message for public channel
example
Parameters
- contactId: string
  
  contact id of message to be published
- message: AssertsShape<{ _changes: default<default<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { currentValue: MixedSchema<any, AnyObject, any>; fieldName: default<string, AnyObject, string> }>>[]>; attachments: default<default<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { blobUrl: default<string, AnyObject, string>; canBeStored: default<boolean, AnyObject, boolean>; fileName: default<string, AnyObject, string>; friendlyName: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; isInline: RequiredBooleanSchema<boolean, AnyObject>; mimeType: default<string, AnyObject, string>; previewUrl: default<string, AnyObject, string>; securedPermanentUrl: RequiredStringSchema<string, AnyObject>; url: default<string, AnyObject, string> }>>[]>; authorEndUserIdentity: any; authorNameRemoved: any; authorRecipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: default<string, AnyObject, string>; name: default<string, AnyObject, string> }>>[]>; authorUser: any; channel: any; channelName: default<string, AnyObject, string>; channelType: default<string, AnyObject, string>; contactNumber: default<string, AnyObject, string>; contentRemoved: any; createdAt: RequiredStringSchema<string, AnyObject>; customerStatistics: any; delivered: default<default<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>, AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[], AssertsShape<Assign<ObjectShape, { deliveredAt: default<string, AnyObject, string>; isSuccess: default<boolean, AnyObject, boolean>; reason: default<string, AnyObject, string> }>>[]>; deviceFingerprint: any; direction: RequiredStringSchema<string, AnyObject>; forward: any; hasAdditionalMessageContent: default<boolean, AnyObject, boolean>; id: RequiredStringSchema<string, AnyObject>; idOnExternalPlatform: default<string, AnyObject, string>; isDeletedOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isHiddenOnExternalPlatform: RequiredBooleanSchema<boolean, AnyObject>; isRead: default<boolean, AnyObject, boolean>; isRelatedMessage: default<boolean, AnyObject, boolean>; isReplyAllowed: default<boolean, AnyObject, boolean>; isReplyToSpecificMessage: default<boolean, AnyObject, boolean>; messageContent: any; messageNotes: default<default<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>, AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[], AssertsShape<Assign<ObjectShape, { content: RequiredStringSchema<string, AnyObject>; createdAt: RequiredStringSchema<string, AnyObject>; currentAssignee: default<string, AnyObject, string>; id: RequiredStringSchema<string, AnyObject>; message: default<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { id: RequiredStringSchema<string, AnyObject> }>>>; status: default<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { type: RequiredStringSchema<string, AnyObject> }>>>; updatedAt: RequiredStringSchema<string, AnyObject>; user: any }>>[]>; postId: RequiredStringSchema<string, AnyObject>; reactionStatistics: any; readAt: default<string, AnyObject, string>; recipients: default<default<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { idOnExternalPlatform: RequiredStringSchema<string, AnyObject>; isPrimary: RequiredBooleanSchema<boolean, AnyObject>; isPrivate: RequiredBooleanSchema<boolean, AnyObject>; name: RequiredStringSchema<string, AnyObject> }>>[]>; replyChannel: any; replyToMessage: any; sentStatus: default<string, AnyObject, string>; tags: default<default<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>, AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>>, AnyObject, TypeOfShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[], AssertsShape<Assign<ObjectShape, { color: RequiredStringSchema<string, AnyObject>; id: RequiredNumberSchema<number, AnyObject>; title: RequiredStringSchema<string, AnyObject> }>>[]>; threadId: RequiredStringSchema<string, AnyObject>; threadIdOnExternalPlatform: default<string, AnyObject, string>; title: default<string, AnyObject, string>; url: default<string, AnyObject, string>; xTraceId: default<string, AnyObject, string> }>
  
  new message to be published
- interactionId: string
  
  interaction id of message to be published
Returns void

removePreviewContacts

removePreviewContacts(contactId: string): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:646
Used to remove the preview case from the preview array and digital contact map
example
```
cxoneClient.contactManager.removePreviewContacts(caseId);
```
Parameters
- contactId: string
  
  contact id string
Returns void

subscribeToEventHub

subscribeToEventHub(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1051
Method to subscribeToEventHub

Returns void
- returns promise to event hub subscription call
```
@example
subscribeToEventHub()
```

terminateDigitalWorkers

terminateDigitalWorkers(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:452
terminate digital workers
example
```
terminateDigitalWorkers()
```
Returns void

Private terminateEventHubApiPolling

terminateEventHubApiPolling(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1066
Method to terminateEventHubApiPolling

Returns void
```
@example
terminateEventHubApiPolling
```

Private terminateUserSlotPolling

terminateUserSlotPolling(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1214
Terminate the user slot polling.

Returns void

Private updateAutoSummaryEventHandler

updateAutoSummaryEventHandler(): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:1133
subscribe to auto summary event

Returns void

Private updateDESyncDictionary

updateDESyncDictionary(contactId: string, eventName: string, traceId: string): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:244
Update the Digital Event Sync Dictionary with the latest traceId for a given contactId and eventName.

example
updateDESyncDictionary('contact1', 'event1', 'trace1');

Parameters
- contactId: string
  
  contact id
- eventName: string
  
  The name of the event
- traceId: string
  
  The trace ID associated with the event and contact
Returns void

Private updatePublishDigitalContactMap

updatePublishDigitalContactMap(currentContact: CXoneDigitalContact): void

- Defined in digital-sdk/src/lib/contact/digital-contact-manager.ts:886
updatePublishDigitalContactMap.

Parameters
- currentContact: CXoneDigitalContact
Returns void

Hierarchy

Index

Constructors

Properties

Methods

Constructors

constructor

Returns DigitalContactManager

Properties

Private EVENT_HUB_POLLING_INTERVAL_MS

Private Readonly SYNC_ENABLED_EVENTS

Private acdSession

Private adminService

Private currentUserId

Private cxoneDigitalContactHelper

Private Readonly deltaEvents

Private digitalContactId

Private digitalContactMap

digitalContactService

Private digitalEventSyncDictionary

Private digitalEventSyncService

Private digitalService

Private digitalWebsocket

dispositionService

Private eventHubProvider

Private isDigitalEventDeltaPublishingEnabled

Private isOldUserSlotFlowEnabled

Private isWSAPIIntegrationRevampToggleEnabled

Private isWebSocketFailure

Private logger

Private Optional messageHandlerSubscription

onAgentHiveEvent

onAvailabilityEvent

onDigitalContactEvent

onDigitalContactNewMessageEvent

onDigitalContactUserTypingPreviewEvent

onDigitalWsNotificationEvent

onDispositionEvent

onUserSlotEvent

Private Readonly requestManager

Private skillService

Private userSlotPollingStarted

userSlotProvider

Private userSlotSubscribed

Private viewOnlyCases

Methods

abortRequestWithoutKey

Parameters

contactId: string

Returns void

Private addTraceIdInEventSyncDictionary

Parameters

eventName: string

contactId: string

traceId: string

Returns Promise<boolean>

Private checkSchemaAndPublishAvailability

Parameters

eventData: any

Returns void

Private checkSchemaAndPublishForMessage

Parameters

currentContact: CXoneDigitalContact

eventData: any

Returns void

Private digitalContactEventHandler

Returns void

Private digitalWebsocketConnectionStateHandler

Returns void

Private digitalWebsocketMessageHandler

Returns void

Private getActualEventName

Parameters

eventName: string

Returns string

getContactDetails

Parameters

contactId: string

isAssignedToAgentInbox: boolean = true

Returns void