Class CXoneNotificationManager

This class to manage notification

Hierarchy

CXoneNotificationManager

Index

Constructors

constructor

Properties

Methods

Constructors

constructor

new CXoneNotificationManager(tenant: CXoneTenant): CXoneNotificationManager

- Defined in agent-sdk/src/lib/notification/cxone-notification-manager.ts:31
get instance for permission and WfmQmNotification
example
```
const notification = new CXoneNotificationManager();
```
Parameters
- tenant: CXoneTenant
Returns CXoneNotificationManager

Properties

Private acdSession

acdSession: ACDSessionManager = ...

Private agentMessageNotificationSvc

agentMessageNotificationSvc: AgentMessageNotificationService = ...

Private logger

logger: Logger = ...

onCXoneNotificationEvent

onCXoneNotificationEvent: Subject<CXoneSdkError | WemNotificationDisplayData | WemSuccessResponse | WemNotificationRecordingData> = ...

onUpdateMessageEvent

onUpdateMessageEvent: Subject<CXoneSdkError | AgentMessageNotification[]> = ...

Private tenant

tenant: CXoneTenant = ...

Private validationUtils

validationUtils: ValidationUtils = ...

voiceRecordingStatusProvider

voiceRecordingStatusProvider: CxOneVoiceRecordingStatusProvider = ...

wemNotificationProvider

wemNotificationProvider: WemNotificationProvider = ...

Methods

addACDNotificationToIndexDB

addACDNotificationToIndexDB(notifications: AgentMessageNotification[]): Promise<void>

- Defined in agent-sdk/src/lib/notification/cxone-notification-manager.ts:147
Method to add agent message notifications to indexDB
example
```
this.addACDNotificationToIndexDB();
```
Parameters
- notifications: AgentMessageNotification[]
Returns Promise<void>

getAgentMessageNotification

getAgentMessageNotification(): void

- Defined in agent-sdk/src/lib/notification/cxone-notification-manager.ts:119
Method to get agent message notification
example
```
this.getAgentMessageNotification();
```
Returns void

markACDNotificationAcknowledge

markACDNotificationAcknowledge(notificationId: string): Promise<CXoneSdkError>

- Defined in agent-sdk/src/lib/notification/cxone-notification-manager.ts:171
Method to add agent message notification to indexDB
example
```
this.markACDNotificationAcknowledge();
```
Parameters
- notificationId: string
Returns Promise<CXoneSdkError>

sendWemAcknowledge

sendWemAcknowledge(msgId: string): void | CXoneSdkError

- Defined in agent-sdk/src/lib/notification/cxone-notification-manager.ts:95
This method to send message is ready Acknowledgement to WebSocket
example
```
sendWemAcknowledge('abc1234')
```
Parameters
- msgId: string
  
  Notification message id
Returns void | CXoneSdkError
- boolean | CXoneSdkError

startWemWebSocket

startWemWebSocket(requestData: WemNotificationRequestData): Promise<boolean | CXoneSdkError>

- Defined in agent-sdk/src/lib/notification/cxone-notification-manager.ts:54
This method to start websocket
example
```
startWemWebsocket('en-US', 'Asia/Calcutta',{maxRetryAttempts:5, retryInterval: 2000})
```
Parameters
- requestData: WemNotificationRequestData
Returns Promise<boolean | CXoneSdkError>
- Promise boolean or CXoneSdkError

terminateWemWebSocket

terminateWemWebSocket(): void | CXoneSdkError

- Defined in agent-sdk/src/lib/notification/cxone-notification-manager.ts:199
Use to terminate the ws worker instance
example
```
this.terminateWsWorker();
```
Returns void | CXoneSdkError

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