Class CxOneVoiceRecordingStatusProvider

remarks

This class is used to provide the status of voice recording in CXOne.

Hierarchy

CxOneVoiceRecordingStatusProvider

Index

Constructors

constructor

Properties

Methods

Constructors

constructor

new CxOneVoiceRecordingStatusProvider(notificationBase: CXoneNotificationManager): CxOneVoiceRecordingStatusProvider

- Defined in agent-sdk/src/lib/acd/provider/cxone-voice-recording-status-provider.ts:29
constructor which sets agent session instance
example
```
const cxOneVoiceRecordingStatusProvider = new CxOneVoiceRecordingStatusProvider();
```
Parameters
- notificationBase: CXoneNotificationManager
Returns CxOneVoiceRecordingStatusProvider

Properties

Private agentSession

agentSession: ACDSessionManager

Private baseUri

baseUri: string = ''

Private getVoiceRecStatusPollingisActive

getVoiceRecStatusPollingisActive: boolean = false

Private isRecordingNotificationEnabled

isRecordingNotificationEnabled: boolean = null

Private loader

loader: LoadWorker = ...

logger

logger: Logger = ...

Private notificationBase

notificationBase: CXoneNotificationManager = ...

Protected utilService

utilService: HttpUtilService = ...

Private voiceRecStatusWorker

voiceRecStatusWorker: any

Methods

getVoiceRecordingStatus

getVoiceRecordingStatus(): Promise<WemNotificationRecordingData>

- Defined in agent-sdk/src/lib/acd/provider/cxone-voice-recording-status-provider.ts:44
remarks
- This method returns the status of voice recording in CXOne.
example
```
const voiceRecordingStatus = await cxOneVoiceRecordingStatusProvider.getVoiceRecordingStatus();
```
Returns Promise<WemNotificationRecordingData>
- A promise that resolves to a boolean indicating whether voice recording is enabled or not.

Private handleVoiceRecStatusPollingResponse

handleVoiceRecStatusPollingResponse(response: any): Promise<void>

- Defined in agent-sdk/src/lib/acd/provider/cxone-voice-recording-status-provider.ts:140
Handles the response from the voice recording status polling
example
```
this.handleVoiceRecStatusPollingResponse(response);
```
Parameters
- response: any
  
  The response data from the worker
Returns Promise<void>

initVoiceRecStatusWorker

initVoiceRecStatusWorker(): void

- Defined in agent-sdk/src/lib/acd/provider/cxone-voice-recording-status-provider.ts:161
Use to initializing the user slot worker and will return the method inside the worker
example
```
this.initVoiceRecStatusWorker();
```
Returns void

Private restartWorker

restartWorker(): void

- Defined in agent-sdk/src/lib/acd/provider/cxone-voice-recording-status-provider.ts:175
Use to restart worker
example
```
this.restartWorker();
```
Returns void

startVoiceRecordingStatusPolling

startVoiceRecordingStatusPolling(): void

- Defined in agent-sdk/src/lib/acd/provider/cxone-voice-recording-status-provider.ts:87
Starts voice recording status polling
example
```
this.startVoiceRecordingStatusPolling();
```
Returns void

stopVoiceRecordingStatusPolling

stopVoiceRecordingStatusPolling(ifRestart?: boolean): void

- Defined in agent-sdk/src/lib/acd/provider/cxone-voice-recording-status-provider.ts:189
Used to terminate the polling of recording manager service
example
```
this.stopVoiceRecordingStatusPolling();
```
Parameters
- Optional ifRestart: boolean
Returns void

Private voiceRecStatusPolling

voiceRecStatusPolling(): void

- Defined in agent-sdk/src/lib/acd/provider/cxone-voice-recording-status-provider.ts:106
Calls keepalive api on worker thread
example
```
this.voiceRecStatusPolling('12345');
```
Returns void

Generated using TypeDoc