You can receive notifications for when NiCE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.
Legacy API Authentication
Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:
The endpoints in the following API groups were deprecated:
Dear Technology Integration Partner (DEVone),
This month NiCE announced strong third quarter financial results.
"We're pleased to report a strong third quarter, stemming from the continued execution of our AI-first strategy and our outstanding go-to-market performance" said Scott Russell, CEO of NiCE. "Total revenue was $732 million, at the high end of our guidance, with cloud revenue increasing 13% year over year to $563 million. Our cloud revenue growth was fueled by the strong momentum of our CX AI and Self-Service business, whose ARR growth accelerated to 49% year over year, and 43% year over year excluding Cognigy. Our AI capabilities were included in every new seven-figure CX deal, underscoring the expansion of our AI-powered, enterprise-grade solutions.
Mr. Russell continued, "Our AI momentum continues to accelerate, with sustained organic performance amplified by the integration of Cognigy. Together with CXone, we're redefining what's possible in customer experience - bringing AI, contextual engagement data, and automation together in a unified real-time platform that drives meaningful business outcomes. The strength of our strategy, combined with the pace of our innovation and execution, positions NiCE at the forefront of the industry's AI transformation."
NiCE, the world's leading AI-powered customer experience (CX) platform provider, announced the appointment of Arun Chandra as Chief Operating Officer (COO), effective December 1, 2025. In this newly created role, Chandra will lead NiCE's Global Customer Operations division, driving greater alignment, execution, and operational excellence across the organization. He will report directly to Scott Russell, Chief Executive Officer of NiCE, and serve as a member of the company's Executive Leadership Team (ELT).
Chandra joins NiCE from The Walt Disney Company, where he served as Senior Vice President, Customer Experience. A seasoned global executive, Chandra brings decades of leadership experience from top technology and entertainment companies including Disney, Meta, and Hewlett Packard Enterprise (HPE), where he has consistently delivered transformative growth through operational innovation and customer-centric strategy.
We are pleased to announce that Pindrop, leader in multi-factor authentication, fraud protection and synthetic voice detection, is now a strategic DEVone partner.
The pindrop offerings are now available for NiCE clients to buy through the NiCE Account Executives, who can add Pindrop to the NiCE proposals and contracts.
NiCE World takes everything you loved about Interactions-innovation, insights, and community-and makes it even bigger. Join CX leaders, explore breakthrough tech, and uncover AI strategies that deliver real results.
As a DEVone partner, the NiCE World conference - June 8-10th in Orlando - Florida, gives you the unique opportunity to sponsor is marquise event and present your solutions to the 2500+ expected clients. The event registration is already open. Please encourage your clients to register as soon as possible and leverage the 'early bird' enrolment fee. On the registration site, you can also already express your interest to sponsor.
NiCE continues to enhance and update our digital marketplace. The NiCE CXexchange is for many DEVone partners a unique way to create visibility for their solution. Currently there are close to 200 solutions on the NiCE CXexchange. Any parter that has not yet published their solution is missing the opportunity to generate new business from their partnership with NiCE.
NiCE has been named a leader in the IDC MarketScape for European Contact Center-as-a-Service (CCaaS) Applications Software Vendor Assessment 2025.
Customer experience leaders everywhere are racing to harness AI to deliver faster, smarter, and more personalized interactions. The promise is huge, but here's the truth: even the most advanced AI tools can't deliver breakthrough results without the right data behind them. AI doesn't just need data, it needs AI-ready data. Data that's clean, connected, and contextualized so it can learn, predict, and act with precision. Without it, your AI investments risk becoming expensive experiments instead of game-changing solutions.
Global EcoSystem & DEVone Leader
NiCE