You can receive notifications for when NICE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.
Target Beta Deploy: January 30th
For more information visit the Release Notes.
Legacy API Authentication
Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:
The endpoints in the following API groups were deprecated:
Dear Technology Integration Partner (DEVone),
May was a very exciting month for all NICE partners. NICE showed real new leadership with announcing two very strategic partnerships with AWS and ServiceNow. These new partnerships are just the beginning of a strategic shift in the NICE ecosystem strategy.
The NICE unified open cloud platform, CXone Mpower, together with the complementary solutions of the DEVone community, manages 100% of customer interactions. This comprises tens of millions of conversations every day—from voice to next-gen digital and AI chatbots. Together, we enable organizations to orchestrate the complexity of modern customer experience on one platform.
Barry Cooper (President, CX Division, NICE) commented:
"Organizations are under pressure to unify fragmented service operations and unlock the full value of AI.” "Through our collaboration with AWS, we’re addressing this urgent need—bringing together industry-leading AI and cloud capabilities to help businesses automate customer service workflows end-to-end, with the speed, flexibility, and scale today's environment demands."
“Many businesses face the challenge of fragmented systems and siloed workflows that hinder efficiency and the experience they provide to their customers. By bringing together NICE’s AI-driven customer service automation and ServiceNow’s robust AI platform, we’re enabling businesses to streamline their operations and deliver fully automated customer service fulfillment. This unified approach will improve both customer and employee experiences, delivering greater value for all,” said Barry Cooper, President, CX Division, NICE.
The DEVone partners maximized the opportunity to sponsor the NICE Interactions 2025 conference. The booth space and all a-la-carte options are sold out for the solution area. Thank you.
To maximize return on investment, we recommend the sponsors (and all DEVone partners) to encourage your clients to register for the conference as soon as possible.
An excellent line of speakers (clients, industry analysts, NICE leadership and NICE product executives) will share their insights in the industry trends and the NICE strategy to help our clients to achieve their business objectives faster.
Is customer service satisfaction on the rise? Get the answer and more details from our soon-to-be-released 2025 Global Happiness Index. Join us for an illuminating conversation as Barry Cooper, President of CX Division at NICE, and Omer Minkara, VP and Principal Analyst at Aberdeen unpack the report's most compelling insights with host Amelia Rose Earhart.
To register: https://www.nice.com/lps/happiness-index-webinar-registration
NICE CXone Mpower Orchestrator is the first intelligent command center for customer service. NICE CXone Mpower Orchestrator analyzes, unifies, optimizes, and automates workflows across your entire enterprise. It goes beyond traditional analytics or automation tools that create silos. Orchestrator provides real-time visibility, AI-powered insights, and end-to-end workflow orchestration. It empowers you to streamline operations, reduce costs, and deliver exceptional customer experiences.
Fixing problems and speeding up results to make customers happy is hard, especially when you have to work with data, software, and different teams. Let’s face it, if you have a broken process in shipping or billing, your front office can’t overcome that issue and your brand will suffer. What if your customer service workflows connected your front-office, mid-office and back-office instantly, providing faster resolution?
Every organization, large and small, use various systems and data integrations to handle workflows. From start to finish, you have CCaaS, ERP, logistics, ticketing, ordering, inventory management, CRMs, and more. Each one plays an important role in executing tasks that make up workflow processes. As a leader in interaction management, NICE excels at handling complexities far beyond the contact center. NICE applies the same intelligence and automation that support seamless customer engagements to the execution of front, middle and back-office processes.
Know that feeling when you're standing at the edge of something extraordinary, when the air floats with possibility? That's waiting for you at Interactions 2025, a gathering of the industry’s best and brightest helping to move the needle on CX innovation.
The best part is there’s a space - your space - to be part of connections that matter and can bloom into partnerships. You can partner to transform your customers’ experiences, your business, and even your career.
You’ll want to be there when someone mentions an insight that sheds new light on how to solve your greatest challenge. In fact, the top thought leaders in CX are already packing their wisdom to share in the breakout sessions.
The question is: How will you feel watching the industry’s biggest CX event unfold through someone else's stories instead of your own? Check out these top 10 reasons you won’t want to miss Interactions 2025, happening in Las Vegas from June 16-18.
Global EcoSystem & DEVone Executive
CXone Mpower Suite