What`s New

RELEASE NOTES

You can receive notifications for when NiCE releases updates to your CXone cluster.
To subscribe to these notifications, see the Service Notification Timeline in the online help.

26.4 Release

API Change Log Summary

New APIs Added: 16
- Real-Time Insights APIs
- Generic APIs
- POST /agents/routing-attributes
- DELETE /agents/routing-attributes
Existing Updated:
Total APIs: 624

DEPRECATION TRACKER

26.4 API Deprecation Notice

API: Post {regional-domain}/authorization/v1/login-authenticator
Status: to-be-replaced
End-of-life Target Cutoff: 26.4 Nov 15, 2026
Replacement: POST {global-domain}/authenticators
Details: Announced - Timeline shared.

API: Put {regional-domain}/authorization/v1/login-authenticator
Status: to-be-replaced
End-of-life Target Cutoff: 26.4 Nov 15, 2026
Replacement: PUT {global-domain}/authenticators

Activate LA: Post {global-domain}/authenticators/{authenticatorId}/enable

Permission: loginAuthenticatorManagement:enable

Deactivate LA: Post {global-domain}/authenticators/{authenticatorId}/disable

Permission: loginAuthenticatorManagement:disable

Details: Announced - Timeline shared.

API: GET {regional-domain}/public/authorization/v1/login-authenticator?username={username}
Status: to-be-replaced
End-of-life Target Cutoff: 26.4 Nov 15, 2026
Replacement: GET {global-domain}/authenticators/{login-authenticator id}

Permission: loginAuthenticatorManagement:view

Details: Announced - Timeline shared.

API: GET {regional-domain}/authorization/v1/login-authenticator/{login-authenticator id}
Status: to-be-replaced
End-of-life Target Cutoff: 26.4 Nov 15, 2026
Replacement: GET {global-domain}/authenticators/{login-authenticator id}

Permission: loginAuthenticatorManagement:view

Details: Announced - Timeline shared.

API: POST {regional-domain}/authorization/v1/login-authenticator/search
Status: to-be-replaced
End-of-life Target Cutoff: 26.4 Nov 15, 2026
Replacement: GET {global-domain}/authenticators

Permission: loginAuthenticatorManagement:view

Details: Announced - Timeline shared.

25.3 API Deprecation Notice

API: GET /user-management/v1/users/{userId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/users/{userId}
Details: New API is more secure with mandatory permission check. Required Permissions: "user:view", "user:my:view".

API: POST /user-management/v1/teams/search, POST /user-management/v2/teams/search, POST /user-management/v3/teams/search
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST /user-management/v4/teams/search
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".

API: POST /user-management/v1/teams, POST /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Create".

API: PUT /user-management/v1/teams, PUT /user-management/v2/teams
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: PUT /user-management/v3/teams
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:Edit".

API: GET /user-management/v1/teams/{teamId}, GET /user-management/v2/teams/{teamId}
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: GET /user-management/v3/teams/{teamId}
Details: New API is more secure with mandatory permission check. Required Permissions: "Teams:View".

API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteByEmail
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".

API: POST /user-management/v1/users/invite
Status: to-be-replaced
End-of-life Target Cutoff: 25.3
Replacement: POST user-management/v2/users/inviteById
Details: New API is more secure with mandatory permission check. Required Permissions: "user:invite".

API: GET /user-management/v1/users
Status: Deprecated
End-of-life Target Cutoff: 25.1
Replacement: POST /user-management/v2/users/search
Details: If you use GET /user-management/v1/users to get a list of users for a tenant, update your app or service to use the replacement API. Do so before the EoL target to avoid interruptions in your service. The replacement API provides better performance and scalability, pagination support, and simpler functionality. The deprecated API will continue to function as expected until the EoL cutoff.

API: GET V29,V30: /services/30.0/agents/{agentId}/agent-settings
Status: to-be replaced
End-of-life Target Cutoff: 2024-2
Replacement: GET API: V30 -/services/30.0/agents/{agentId}/agent-configuration
Details: We have recently updated the Agent Settings API by marking it as 'Internal' in our latest release due to the sensitivity of the information it encompasses. Despite this change, existing customers retain access to the API endpoints, and its functionality remains unaffected.
However, it's important to note that this update restricts usage for new customers. To accommodate this change and ensure continued functionality, we recommend utilizing the new agent-configuration API as needed.
Rest assured, the previous latest public version of the agent settings API is still accessible for reference and use until End-of-life.

End of Life: Summer 2023 Release

Legacy API Authentication

Legacy authentication methods were deprecated in 2022. With the Summer 2023 release, they are moving to End-of-Life status and will cease to function between the Summer and Fall 2023 releases. If you have not already updated your app's authentication, use the global authentication method. There is only one token endpoint with the global method, /auth/token. This endpoint facilitates:

user authentication through OpenID Connect.
other forms of authentication specified by OAuth2.0.

The endpoints in the following API groups were deprecated:

User Hub API > AccessKeys
User Hub API > Authentication

July 2026 Newsletter graphic

July 2026 | Edition 43

NiCE World 2026 (Americas and International) confirmed how the DEVone partners continue to offer complementary solutions that support the NiCE sales organization to offer their clients a more complete value proposition to achieve their business objectives even faster.

We continue to expand the NiCE DEVone ecosystem. During the first half of 2026, more than 50 new partners joined our technology integration network. Revenue contribution from DEVone partners shows strong double-digit growth. It is clear that DEVone partners are helping the NiCE sales organization to address customer needs.

The NiCE CXexchange offers DEVone partners the opportunity to present their complementary solution. Every DEVone partner should check that their presence on the CXexchange is up to date.

	Meet NiCE CXone Every DEVone partner should understand NiCE CXone. It is the AI platform that helps enterprises operate AI across the full customer experience, orchestrating engagements, teams, workflows, and systems into outcomes at scale.
	PCI Pal Named Strategic NiCE DEVone Partner PCI Pal, the global provider of secure payment solutions for business communications, today announced it has been named a Strategic DEVone Partner within the NiCE CXexchange, NiCE's marketplace of curated technology partners.
	NiCE CEO Scott Russell in the News To understand the NiCE AI-first Customer Experience strategy even better, please take a couple of minutes to watch this video of the interview with Scott Russell and CX Foundations.
	Featured Blog: The Hidden Blockers in AI Service Transformation By Shery Fragomeni The AI answered instantly. The agent received a summary, a suggested next step, and a recommended response. Read the article here.
	NiCE Cognigy Video How to turn AI innovation into business acceleration. Discover how NiCE Cognigy empowers enterprises to automate workflows, orchestrate journeys, and elevate every customer interaction through intelligent, connected AI agents.
	NiCE World 2027 In 2026 more than 20 DEVone partners sponsored the NiCE World conferences. This created significant visibility for these organizations. As a DEVone partner (all partnership levels) you can already register for NiCE World 2027.