Generic APIs


This section currently documents the Store and Forward interaction-ingestion Generic APIs, which ingests closed-interaction metadata (and optional media references) into Store & Forward.

The Store and Forward API enables external systems to:

  • Create an interaction ingestion job by uploading a ZIP archive containing an interaction manifest
  • Retrieve upload URLs for associated media (audio, screen, attachments)
  • Check the status and summary of a submitted ingestion job
  • List the per-interaction processing status and results for a job

Authentication

All endpoints require bearer token (JWT) authentication via the Authorization header.


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